Windows Live Mail Won't Open Saved .eml Files in Windows 8

Anonymous

Running on Windows 8 with Windows Live Mail. If you save an email to a file it is saved with an .eml file extension. These files can then be saved anywhere (i.e. your desktop).

Then when double clicking the file the mail client (Windows Live Mail) would open with the email in the Inbox. Old Outlook clients worked the same way. I've had this working AOK with Windows 7 for some time.

With the same scenario under Windows 8 the Windows Live Mail client opens but the email is no where to be found.

The file association is AOK: .eml = Windows Live Mail (from File "Set Associations" screen).

Even just saving the email to a file from the client (Windows Live Mail) and then immediately trying to select it again does not work (after deleting the original email from the client).

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Anonymous

Then when double clicking the file the mail client (Windows Live Mail) would open with the email in the Inbox. Old Outlook clients worked the same way. I've had this working AOK with Windows 7 for some time.

With the same scenario under Windows 8 the Windows Live Mail client opens but the email is no where to be found.

The file association is AOK: .eml = Windows Live Mail (from File "Set Associations" screen).

Even just saving the email to a file from the client (Windows Live Mail) and then immediately trying to select it again does not work (after deleting the original email from the client).

Double clicking the file will open the file. It will not be in the Inbox.

Windows Live Mail will be partially running. Access to Windows Live Mail will require starting Windows Live Mail with the shortcut.

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Anonymous

I've no idea of the significance of the hash key. I'm fairly sure you don't need it, and it will be entered automatically by the program that does need it when necessary.

Right-click on the .eml key that's causing problems and select Permissions. Use the Advanced options to give your user account full control of the key. Then try changing the Progid again. If you're still barred, use the advanced options to take ownership of the key.

Ensure also that WindowsLiveMail.Email.1 is listed under OpenWithProgids (with zero-value binary data).

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Anonymous

2013-07-20T21:24:21+00:00

Hello Jess,

We appreciate your cooperation in resolving the issue. Let me assist you with that. Before we escalate this issue to our support specialist, we request that you provide us a sample of an .eml file. This will be a big help for us to isolate the issue.

Upload them on the private message area that I've enabled for you. Make sure that you sign in to Microsoft Community forum and click the You have a private reply to this message. Click here to read it on our secure private messages sectionlink to access it. If you have further questions, please let us know.

Thank you!
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Anonymous

2013-07-20T21:47:18+00:00

Hi Helen,

I don't seem to have a place here to do the private message like I did with the log file earlier, Re:

"You have a private reply to this message. Click here to read it on our secure private messages section"

After clicking on reply to attach a file like last time.

I have a couple of samples ready to go.

Jess
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Anonymous

2013-07-20T23:28:50+00:00

The file association is AOK: .eml = Windows Live Mail (from File "Set Associations" screen).

It can't be AOK if the file doesn't open when it should. Unfortunately, I don't have W8, so I can't give you precise instructions, but it's most likely the Shell\Open\Command that's deranged. Repairing the installation should fix this, but since it didn't, you'd have to do it manually. The filetype should be WindowsLiveMail.Email.1 and the command at

HKCR\WindowsLiveMail.Email.1\shell\open\command

should be

"C:\Program Files (x86)\Windows Live\Mail\wlmail.exe" /eml:%1

(with reservations for a different Windows drive and bitness)

If the parameter [ /eml:%1 ] is missing, you'll see the program open but not the message. I hope Ron Sommer or someone else who knows how to go about correcting this will be along to tell you how to go about it.
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