So lets try this and see if it helps.
Hard Reset using buttons:
Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
My Nokia Lumia 920 shows the lightning bolt and gear icon. does not start and is frozen on that icon.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
So lets try this and see if it helps.
Hard Reset using buttons:
Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.
A HAD SAME PROBLEM TOOK OUT MEMORY CARD ATTACHED TO LAPTOP AND PRESSED VOLUME <DOWN> AND POWER BUTTON AND IT CAME ON
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
Thanks Jack Cook. When this happened to me at work I panicked. We cant have our phones on in our work area, and I stepped out to call my wife. I was afraid it would unfreeze and start receiving messages and I would get in trouble. your tip worked like a charm!
Why does the phone do this? Can I prevent it in the future?
Why does the phone do this? Can I prevent it in the future?
I don't know the answer to that question Clay. I hope it does not re-occur.