lighting bolt and gear icon

Anonymous
2013-03-31T15:13:28+00:00

My Nokia Lumia 920 shows the lightning bolt and gear icon. does not start and is frozen on that icon.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-03-31T15:15:27+00:00

So lets try this and see if it helps.

Hard Reset using buttons:

Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

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Anonymous
2013-07-24T07:21:07+00:00

A HAD SAME PROBLEM TOOK OUT MEMORY CARD ATTACHED TO LAPTOP AND PRESSED VOLUME <DOWN> AND POWER BUTTON AND IT CAME ON

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  1. Anonymous
    2013-04-28T13:12:52+00:00

    Thanks for the nice comment PJ/254

    Glad all is well now and I would appreciate if you have not already if you would mark the "Found this helpful" button

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  2. Anonymous
    2013-04-29T03:03:43+00:00

    I do the reset and right after the vibrate I release the power button (but remain holding the camera + volume down) and I get the AT&T screen. Then it says Nokia, but it goes back to the cogs or it goes to a low battery symbol. I don't get the Windows Phone screen. Any ideas? It's been non-functional for 10 hours now and is getting frustrating. I have a long car trip tomorrow and not having a phone would be difficult.

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  3. Anonymous
    2013-04-29T03:24:42+00:00

    I do the reset and right after the vibrate I release the power button (but remain holding the camera + volume down) and I get the AT&T screen. Then it says Nokia, but it goes back to the cogs or it goes to a low battery symbol. I don't get the Windows Phone screen. Any ideas? It's been non-functional for 10 hours now and is getting frustrating. I have a long car trip tomorrow and not having a phone would be difficult.

    It can't perform the system update on a low battery. Do that step while being plugged in and see if it works.

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    5 people found this answer helpful.
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