lighting bolt and gear icon

Anonymous

My Nokia Lumia 920 shows the lightning bolt and gear icon. does not start and is frozen on that icon.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

So lets try this and see if it helps.

Hard Reset using buttons:

Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

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Answer accepted by question author

Anonymous

A HAD SAME PROBLEM TOOK OUT MEMORY CARD ATTACHED TO LAPTOP AND PRESSED VOLUME <DOWN> AND POWER BUTTON AND IT CAME ON

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Anonymous

2014-02-17T15:51:00+00:00

Hi,

The last thing you can try before you initiate a repair is to recover your phone with the Nokia Software Recovery Tool. You can find this as well as other steps at:

**Your Windows Phone 8 doesn't work or respond as expected**

Hope this helps,

Greg
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