lighting bolt and gear icon

Anonymous
2013-03-31T15:13:28+00:00

My Nokia Lumia 920 shows the lightning bolt and gear icon. does not start and is frozen on that icon.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-03-31T15:15:27+00:00

So lets try this and see if it helps.

Hard Reset using buttons:

Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

Was this answer helpful?

300+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-07-24T07:21:07+00:00

A HAD SAME PROBLEM TOOK OUT MEMORY CARD ATTACHED TO LAPTOP AND PRESSED VOLUME <DOWN> AND POWER BUTTON AND IT CAME ON

Was this answer helpful?

100+ people found this answer helpful.
0 comments

165 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-08-28T04:30:48+00:00

    Hey

    My phone does the same thing. It's htc 8x.

    I'm stuck on the lightning bolt and gear screen.

    I tried every method to perform hard reset still it ends up on the same screen

    And sometimes when I press and hold volume down and camera button it goes into the boot loader screen with barcodes and info.

    Please help if you found the solution.

    Thanks

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-09-10T06:59:11+00:00

    i did that and its still stuck on the gears, or how long does it stay on the gears before it resumes to welcome screen?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-09-10T12:07:21+00:00

    If it worked correctly, it should only be 10-15 minutes.  Try it again

    Make sure it had a full battery before you start. If it powers off during the reset, it could damage the device irreparably. We recommend charging the device for a few hours before performing the reset.

    1. Make sure the phone is powered off completely
    2. Press and hold the VOLUME DOWN button
    3. Tap the POWER button while still holding the VOLUME DOWN button
    4. When an icon appears on the screen, release the VOLUME DOWN button
    5. Press the following buttons in this exact sequence:
    6. VOLUME UP > VOLUME DOWN > POWER > VOLUME DOWN
    7. You phone will now restart and perform a reset. It may take several minutes and restart more than once. Do not disturb it while it performs these processes.
    8. If the phone is still unresponsive, I would suggest contacting your carrier (MO) for this issue.

    I had to do this once on my device and it took several attempts for it to work.  I'm not sure why, it might have been the timing of pressing the VOLUME UP > VOLUME DOWN > POWER > VOLUME DOWN.  It will however be clear that if you do it correctly you will see it reset and start up again.  The cogs will still be there but if you go have a cup of coffee, when you come back the device will be off.  Turn it on and it will be working .... that is what I did.

    Was this answer helpful?

    0 comments