lighting bolt and gear icon

Anonymous

My Nokia Lumia 920 shows the lightning bolt and gear icon. does not start and is frozen on that icon.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

So lets try this and see if it helps.

Hard Reset using buttons:

Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

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Answer accepted by question author

Anonymous

A HAD SAME PROBLEM TOOK OUT MEMORY CARD ATTACHED TO LAPTOP AND PRESSED VOLUME <DOWN> AND POWER BUTTON AND IT CAME ON

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165 additional answers

Anonymous

2013-08-12T00:15:58+00:00

It Works !!!!!!!!! You are the best man !!!!!

I'm setting accounts and that stuff... I was just desolated, devastated... Forsaken !!

THANK YOU !!!

That is great news ... you made my day! Thanks for the thank you .... very much appreciated.

I would appreciate it if you marked it as an answer José.
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Anonymous

2013-08-12T05:53:26+00:00

Done...

I was about to send the phone to Nokia Care in Hong Kong.

I really have no way, to pay you back man. I owe you for the rest of my life!!!

Thank you again, Jack Cook.

I have marked the answers, in my case involved several...
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Anonymous

2013-08-20T15:16:49+00:00

So lets try this and see if it helps.

Hard Reset using buttons:

Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

Thankyou Jack..

Cheers
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