lighting bolt and gear icon

Anonymous
2013-03-31T15:13:28+00:00

My Nokia Lumia 920 shows the lightning bolt and gear icon. does not start and is frozen on that icon.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-03-31T15:15:27+00:00

So lets try this and see if it helps.

Hard Reset using buttons:

Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

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Anonymous
2013-07-24T07:21:07+00:00

A HAD SAME PROBLEM TOOK OUT MEMORY CARD ATTACHED TO LAPTOP AND PRESSED VOLUME <DOWN> AND POWER BUTTON AND IT CAME ON

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  1. Anonymous
    2013-04-28T01:02:48+00:00

    So lets try this and see if it helps.

     

    Hard Reset using buttons:

    Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

    This worked absolutely perfectly. Nothing else I was trying worked. The key difference you mentioned was to hold down the volume down and camera buttons well after releasing the power button. Before this, I just got either a low battery symbol, the spinning cogs for hours (to the point of the phone overheating) or stuck at the lightning bolt/cog screen.

    Thank you very much! You are a phone-saver!

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  2. Anonymous
    2013-04-02T12:09:47+00:00

    So lets try this and see if it helps.

     

    Hard Reset using buttons:

    Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

    Thanks bro,

    Mine too, need to re-adjust the time & date.

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  3. Anonymous
    2013-04-02T11:37:41+00:00

    Thanks,

    All I did was press the volume down + power keys for 5 seconds and it resolved the issue. however, it did reset the phone date and time to when I first got the contract and then later gave me an update :)

    Aarif

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