lighting bolt and gear icon

Anonymous
2013-03-31T15:13:28+00:00

My Nokia Lumia 920 shows the lightning bolt and gear icon. does not start and is frozen on that icon.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-03-31T15:15:27+00:00

So lets try this and see if it helps.

Hard Reset using buttons:

Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

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Anonymous
2013-07-24T07:21:07+00:00

A HAD SAME PROBLEM TOOK OUT MEMORY CARD ATTACHED TO LAPTOP AND PRESSED VOLUME <DOWN> AND POWER BUTTON AND IT CAME ON

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  1. Anonymous
    2013-05-30T08:26:47+00:00

    Thank you, thank you, thank you!

    I had spent a whole day puzzled by this. My screen went from turning cogs (or gears) to a single cog with lightening bolt, but never booted up.

    That is until I followed your steps a few times. Whilst the phone was in a spinning cog episode, I followed the hard reset buttons:

    "Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds."

    It took a couple of attempts, but eventually after a few minutes of cog spinning it rebooted to the Windows splash screen! The phone was plugged in and charging.

    I was so close to attempting to send it back to Nokia. You saved me a lot of hastle.

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  2. Anonymous
    2013-05-29T22:12:26+00:00

    After a couple of tries of resetting the phone it would just go to the black nokia screen then a solid blue screen was still under warranty so i sent it back and got a new one. happy to have my nokia back

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  3. Anonymous
    2013-05-29T00:38:59+00:00

    I'm not sure what to suggest behumbz .... I'm looking for something but have not found it

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