So lets try this and see if it helps.
Hard Reset using buttons:
Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.
lighting bolt and gear icon
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
My Nokia Lumia 920 shows the lightning bolt and gear icon. does not start and is frozen on that icon.
Windows for home | Other | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
Answer accepted by question author
Anonymous
A HAD SAME PROBLEM TOOK OUT MEMORY CARD ATTACHED TO LAPTOP AND PRESSED VOLUME <DOWN> AND POWER BUTTON AND IT CAME ON
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Anonymous
2013-10-13T01:54:04+00:00 Mine still doesn't work. I have tried soft resetting the phone but it keeps going to the battery signal. I have tried the hard reset, still the same problem. I have tried plugging it in and doing it, still the same issue.
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Anonymous
2013-09-30T03:42:10+00:00 Tadevinney I have been having the same issue as you. Did you try the process mentioned above while the lightening bolt was on the screen? Or did you somehow turn it off first? I cannot seem to get mine to do anything with that lightning bolt on the screen
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Anonymous
2013-09-18T16:11:06+00:00 oh my gosh.. been searching for hours.. tried different combination of key presses, timing it differently, charged, discharged pulled out my hair did a dance etc etc.. this finally worked.. one key point is all other sites mentioned a (!) .. could not for the life of me get this to come up for me. finally got the lightening bolt (holding the vol down and power till it vibrated then holding only Vol up). .once i got to this point the directions listed here worked perfect. thank you.