So lets try this and see if it helps.
Hard Reset using buttons:
Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.
lighting bolt and gear icon
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
My Nokia Lumia 920 shows the lightning bolt and gear icon. does not start and is frozen on that icon.
Windows for home | Other | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
Answer accepted by question author
Anonymous
A HAD SAME PROBLEM TOOK OUT MEMORY CARD ATTACHED TO LAPTOP AND PRESSED VOLUME <DOWN> AND POWER BUTTON AND IT CAME ON
165 additional answers
Sort by: Newest
-
Anonymous
2018-03-30T17:33:43+00:00 thank you! you saved me from wanting to throw my phone against a wall.
-
Anonymous
2017-12-28T12:58:01+00:00 I ended up going to an Android. Sad that Microsoft turned its back on WindowsPhone... it had so much potential!
On my side, I will wait 2019 to end up going to Google :-( or the new flavor from Microsoft :-)
Microsoft turned its back because market turned its back (consumers and app providers)
-
Anonymous
2017-12-28T04:07:58+00:00 I fixed it by using a small screwdriver, and clicking he reset button at the bottom of the headphone jack port... That fixed it.
Ultimately, though... I ended up going to an Android. Sad that Microsoft turned its back on WindowsPhone... it had so much potential!