lighting bolt and gear icon

Anonymous
2013-03-31T15:13:28+00:00

My Nokia Lumia 920 shows the lightning bolt and gear icon. does not start and is frozen on that icon.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-03-31T15:15:27+00:00

So lets try this and see if it helps.

Hard Reset using buttons:

Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

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Anonymous
2013-07-24T07:21:07+00:00

A HAD SAME PROBLEM TOOK OUT MEMORY CARD ATTACHED TO LAPTOP AND PRESSED VOLUME <DOWN> AND POWER BUTTON AND IT CAME ON

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  1. Anonymous
    2014-07-25T15:09:40+00:00

    I had a same "lightning bolt and settings icon" on my Nokia Lumia 625 today. Not able to come out of that screen. i followed all the above steps nothing worked out. I recently updated my phone to Windows 8.1. My phone was charged out and dead then i try to recharge it and end up in this issue. 

    Looks like a serious issue and some one from WP (SW/HW) need to jump in and resolve it on priority. Just now the WP sales got little good progress. Issues like this will bring it down!!!! 

    Thanks in advance.

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  2. Anonymous
    2014-07-14T04:03:44+00:00

    So lets try this and see if it helps.

    Hard Reset using buttons:

    Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

    I did the power button ,vol down and cam button and it went to the low battery screen . I plugged it in and it restarted a minute or 2 later. My issue was caused by the battery running out of juice before it could shut down. I was playing angry birds star wars 2 on a low battery plugged in .it just drained the battery quicker then it could charge and when it shut down it went black then restarted with the gear and bolt. So the improper shut down is what I think causes it( or maybe a crash)

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  3. Anonymous
    2014-07-06T21:40:11+00:00

    Thanks a million, very helpful! Was beginning to despair! I thought it wasn't working at first as the bolt and cog was merely replaced by a low battery symbol. However, once I did your trick again the nokia symbol came up and it is working perfectly, at least for now!

    Many Thanks!

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