lighting bolt and gear icon

Anonymous
2013-03-31T15:13:28+00:00

My Nokia Lumia 920 shows the lightning bolt and gear icon. does not start and is frozen on that icon.

Windows for home | Other | Devices and drivers

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Anonymous
2013-03-31T15:15:27+00:00

So lets try this and see if it helps.

Hard Reset using buttons:

Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

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Anonymous
2013-07-24T07:21:07+00:00

A HAD SAME PROBLEM TOOK OUT MEMORY CARD ATTACHED TO LAPTOP AND PRESSED VOLUME <DOWN> AND POWER BUTTON AND IT CAME ON

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  1. Anonymous
    2015-01-22T22:29:15+00:00

    This worked for me also. Thanks so much. Verizon told me to download some utility that was going to take a day or 2 to run. They told me to hold down the volume and power button.

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  3. Anonymous
    2015-01-10T14:46:44+00:00

    So I have only experienced the big battery once and it was because my device was totally drained. I charged it for quite a while then it got enough power to run and complete the update.

    I'm not sure what to suggest but if the battery icon goes away and then the phone seems to get stuck on the Nokia logo and it never progresses beyond that after sufficient time where you are sure it is stuck, I might try performing a 3 button hard reset with the AC cord plugged in. So lets try that and see if it helps.

    Hard Reset using buttons:

    Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

    Refer to this page:

    http://www.windowsphone.com/en-us/how-to/wp8/settings-and-personalization/reset-my-phone

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