lighting bolt and gear icon

Anonymous
2013-03-31T15:13:28+00:00

My Nokia Lumia 920 shows the lightning bolt and gear icon. does not start and is frozen on that icon.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-03-31T15:15:27+00:00

So lets try this and see if it helps.

Hard Reset using buttons:

Press and hold the Camera + Volume Down + Power until the phone vibrates. Then release the Power key and keep pressing the Camera + Volume Down for a few seconds.

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Anonymous
2013-07-24T07:21:07+00:00

A HAD SAME PROBLEM TOOK OUT MEMORY CARD ATTACHED TO LAPTOP AND PRESSED VOLUME <DOWN> AND POWER BUTTON AND IT CAME ON

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  1. Anonymous
    2013-04-28T03:48:09+00:00

    I reset the phone from the stagnant lightning bolt/cog screen. After I realized the phone wasn't doing anything, I held down the aforementioned three buttons for a few seconds. Immediately after the phone vibrated, I let go of the power button, holding the volume down and camera buttons for an extra 7-10 seconds from what I remember. I held them pretty well into the process. I then saw the cogs again for a few minutes but not nearly as long as I was seeing them before. Then the AT&T logo appeared as well as the blue Windows Phone splash screen and the phone began its reset process. At this point, it prompted me with all the necessary login info. I hope this helps.

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  2. Anonymous
    2013-04-29T03:24:42+00:00

    I do the reset and right after the vibrate I release the power button (but remain holding the camera + volume down) and I get the AT&T screen. Then it says Nokia, but it goes back to the cogs or it goes to a low battery symbol. I don't get the Windows Phone screen. Any ideas? It's been non-functional for 10 hours now and is getting frustrating. I have a long car trip tomorrow and not having a phone would be difficult.

    It can't perform the system update on a low battery. Do that step while being plugged in and see if it works.

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  3. Anonymous
    2013-04-02T11:37:41+00:00

    Thanks,

    All I did was press the volume down + power keys for 5 seconds and it resolved the issue. however, it did reset the phone date and time to when I first got the contract and then later gave me an update :)

    Aarif

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