windows phone 8 failed update, sad face appears. How to fix it?

Anonymous
2013-02-12T15:15:17+00:00

I wanted to update my wp8, but it failed, a sad face appeared. I tried to restart, but the sad face appears every time. What can I do????

Windows for home | Other | Devices and drivers

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Anonymous
2013-02-13T05:18:15+00:00

Try this :D

Turn off the phone, Once the phone is off, Hold the Volume down key then plug the charger (charger should be connected to the power source ",) Once you see the excalmation ( ! ), remove your finger from the button.

Then press the following keys in, Volume Up, Volume Down, Power Key and Volume down. The phone will turn on automatically, this may take several minutes and it will show two gears that are spinning just wait for it to finish.

One more thing all the files on the phone will be deleted but if you have a microsoft account on the phone, check people.live.com to check the contact lists that you have and skydrive for the pictures, that's if you have a microsoft account on the phone.

cheers!

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  1. Anonymous
    2013-08-04T17:59:09+00:00

    I have also exactly the same problem with Lumia 720. The phone is not responding totally for all the commands given here.

    I think the phone need to be given in nokia care center.

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  2. Anonymous
    2013-08-05T02:46:20+00:00

    If the hard key reset on the phone doesn't, the software on the handset needs to be reinstalled.

    The best way to it is to have is sent to your manufacturer's service centre.

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  3. Anonymous
    2013-08-20T03:44:16+00:00

    ok..after getting the exclamation point & pressing the buttons, is it suppose to retain the exclamation point on the screen & stay that way for a WHILE  or shoukd it restart right away?

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  4. Anonymous
    2013-08-20T14:10:50+00:00

    my lumia 820 only flashes "NOKIA" repeatedly as if its switching on and i get no exclamation mark when i hold the volume down key. what do i do? when i plug in power it shows gears spinning and nothing has happened for hours on end

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