windows phone 8 failed update, sad face appears. How to fix it?

Anonymous
2013-02-12T15:15:17+00:00

I wanted to update my wp8, but it failed, a sad face appeared. I tried to restart, but the sad face appears every time. What can I do????

Windows for home | Other | Devices and drivers

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Anonymous
2013-02-13T05:18:15+00:00

Try this :D

Turn off the phone, Once the phone is off, Hold the Volume down key then plug the charger (charger should be connected to the power source ",) Once you see the excalmation ( ! ), remove your finger from the button.

Then press the following keys in, Volume Up, Volume Down, Power Key and Volume down. The phone will turn on automatically, this may take several minutes and it will show two gears that are spinning just wait for it to finish.

One more thing all the files on the phone will be deleted but if you have a microsoft account on the phone, check people.live.com to check the contact lists that you have and skydrive for the pictures, that's if you have a microsoft account on the phone.

cheers!

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  1. Anonymous
    2013-03-25T14:20:17+00:00

    My phone went back to HTC who flashed it.  Lost some data that was not on skydrive, but the phone is working again!

    Don't think there is anything else you can do.

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  2. Anonymous
    2013-03-25T15:55:47+00:00

    That's the first thing I am going to do tomorrow.Thank you a lot for your reply!

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  3. Anonymous
    2013-03-25T22:49:49+00:00

    Actually there is only one resolution for this concern and that is for the software to be re-flashed, and to re-flash the phone there are two options, its either to perform the hard key reset on the phone since you cannot access the settings on it or have the phone sent to a service centre for the software to be re-flashed or basically re-installed.

    Cheers :D

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  4. Anonymous
    2013-03-31T18:05:50+00:00

    Thank you a lot for your reply!

    I sent my phone to the service centre.

    I'm amazed by how kind everyone on the Microsoft forum is.

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