windows phone 8 failed update, sad face appears. How to fix it?

Anonymous
2013-02-12T15:15:17+00:00

I wanted to update my wp8, but it failed, a sad face appeared. I tried to restart, but the sad face appears every time. What can I do????

Windows for home | Other | Devices and drivers

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Anonymous
2013-02-13T05:18:15+00:00

Try this :D

Turn off the phone, Once the phone is off, Hold the Volume down key then plug the charger (charger should be connected to the power source ",) Once you see the excalmation ( ! ), remove your finger from the button.

Then press the following keys in, Volume Up, Volume Down, Power Key and Volume down. The phone will turn on automatically, this may take several minutes and it will show two gears that are spinning just wait for it to finish.

One more thing all the files on the phone will be deleted but if you have a microsoft account on the phone, check people.live.com to check the contact lists that you have and skydrive for the pictures, that's if you have a microsoft account on the phone.

cheers!

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  1. Anonymous
    2013-03-03T18:59:32+00:00

    Hi,

    I have the same issue with my HTC 8S after accepting the WP update.

    First problem is that you cannot remove the 8S battery to turn it off and there is no way to turn it off with the power button.

    I have tried the hard reset method as indicated above but with no success.  HTC recommend a very similar process which appears to restart the phone but still goes to the gears and then the sad face.

    Is there any way of flashing the phone via USB?

    Thanks,

    Tim

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  2. Anonymous
    2013-03-02T05:31:36+00:00

    hey i have the EXACT same issue :[ what center are you planning on bringing it to? i've tried all the power off, volume up and down things and nothing. i didn't know if i should take it to my carrier or to best buy? i have no idea.

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  3. Anonymous
    2013-02-28T23:30:24+00:00

    Sometimes you might have to go through that process several times for it to grab!

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  4. Anonymous
    2013-02-28T23:22:41+00:00

    The phone should be switched off before you tdo the ff:

     hold the volume down key and plug in the charger.

    then if your succesful on doing so, you should see an exclamation mark before you press the ff: keys

    Volume Up

    Volume Down

    Power Key

    Volume Down

    in case it still doesn't work, send the phone for repair.

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