windows phone 8 failed update, sad face appears. How to fix it?

Anonymous
2013-02-12T15:15:17+00:00

I wanted to update my wp8, but it failed, a sad face appeared. I tried to restart, but the sad face appears every time. What can I do????

Windows for home | Other | Devices and drivers

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Anonymous
2013-02-13T05:18:15+00:00

Try this :D

Turn off the phone, Once the phone is off, Hold the Volume down key then plug the charger (charger should be connected to the power source ",) Once you see the excalmation ( ! ), remove your finger from the button.

Then press the following keys in, Volume Up, Volume Down, Power Key and Volume down. The phone will turn on automatically, this may take several minutes and it will show two gears that are spinning just wait for it to finish.

One more thing all the files on the phone will be deleted but if you have a microsoft account on the phone, check people.live.com to check the contact lists that you have and skydrive for the pictures, that's if you have a microsoft account on the phone.

cheers!

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  1. Anonymous
    2013-05-10T04:13:25+00:00

    So did you just let it sit?  My phone is doing the same thing they want to send me another one but i dont want it.  Do I just sit back and wait because holding the volume button down process doesnt work for mine either.

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  2. Anonymous
    2013-05-09T10:51:48+00:00

    Hi, I was having the same trouble,i pressed the volume key down and Nokia symbol flashed for a few mins then I got the exclamation mark with gear/cog . i followed the rest of your instructions but it is frozen, the phone is only a wk old and the sim only went in today...what do i do/.

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  3. Anonymous
    2013-04-08T04:13:14+00:00

    I wanted to update my wp8, but it failed, a sad face appeared. I tried to restart, but the sad face appears every time. What can I do????

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  4. Anonymous
    2013-03-31T18:05:50+00:00

    Thank you a lot for your reply!

    I sent my phone to the service centre.

    I'm amazed by how kind everyone on the Microsoft forum is.

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