windows phone 8 failed update, sad face appears. How to fix it?

Anonymous
2013-02-12T15:15:17+00:00

I wanted to update my wp8, but it failed, a sad face appeared. I tried to restart, but the sad face appears every time. What can I do????

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-02-13T05:18:15+00:00

Try this :D

Turn off the phone, Once the phone is off, Hold the Volume down key then plug the charger (charger should be connected to the power source ",) Once you see the excalmation ( ! ), remove your finger from the button.

Then press the following keys in, Volume Up, Volume Down, Power Key and Volume down. The phone will turn on automatically, this may take several minutes and it will show two gears that are spinning just wait for it to finish.

One more thing all the files on the phone will be deleted but if you have a microsoft account on the phone, check people.live.com to check the contact lists that you have and skydrive for the pictures, that's if you have a microsoft account on the phone.

cheers!

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  1. Anonymous
    2015-04-27T06:23:32+00:00

    I hate windows phone worst phone in the world

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  2. Anonymous
    2015-04-27T06:21:50+00:00

    Cant see any exclamation sign n it is showing battery less symbol

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  3. Anonymous
    2015-04-27T06:14:10+00:00

    After doing that process i cant see any exclaimation mark... It is showing battery less symbol now n i hadd charges my battery fo 8 hours nothing ,happend phone body became so hot.....wat to do ....please tll

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  4. Anonymous
    2015-04-23T14:08:23+00:00

    Plss Help me i have a nokia Lumia 620 Update to Denim but sad face has appear but i cant reset my phone beacause my power button is broken there are any solution to reset my phone ??

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