windows phone 8 failed update, sad face appears. How to fix it?

Anonymous
2013-02-12T15:15:17+00:00

I wanted to update my wp8, but it failed, a sad face appeared. I tried to restart, but the sad face appears every time. What can I do????

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-02-13T05:18:15+00:00

Try this :D

Turn off the phone, Once the phone is off, Hold the Volume down key then plug the charger (charger should be connected to the power source ",) Once you see the excalmation ( ! ), remove your finger from the button.

Then press the following keys in, Volume Up, Volume Down, Power Key and Volume down. The phone will turn on automatically, this may take several minutes and it will show two gears that are spinning just wait for it to finish.

One more thing all the files on the phone will be deleted but if you have a microsoft account on the phone, check people.live.com to check the contact lists that you have and skydrive for the pictures, that's if you have a microsoft account on the phone.

cheers!

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  1. Anonymous
    2016-05-22T10:23:06+00:00

    Thanx..

    I have sent phoneto service centre ..

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  2. Anonymous
    2016-05-21T19:45:41+00:00

    its not a big deal ......just press the volume down key and the plug the connected charger into the socket ...As u have performed the operation ...when the phone gets on ...perform the indicated opertaion after 2 sces while pressing the volume down key .....release the volume down key .....press the volume up key then down key then power key then again volume down key .......sure it will help u ......for further info contact me ***Phone number removed***

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  3. Anonymous
    2016-05-18T17:36:48+00:00

    Exactly..

    This occurred when I installed Language Pack..

    Please help Guys.

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  4. Anonymous
    2016-04-26T17:46:46+00:00

    What to do if the exclamation ( ! ) doesn't appear? My phone shows the Nokia sign over and over again, and it doesn't move to anything else no matter how long I keep pressing volume down.

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