windows phone 8 failed update, sad face appears. How to fix it?

Anonymous
2013-02-12T15:15:17+00:00

I wanted to update my wp8, but it failed, a sad face appeared. I tried to restart, but the sad face appears every time. What can I do????

Windows for home | Other | Devices and drivers

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Anonymous
2013-02-13T05:18:15+00:00

Try this :D

Turn off the phone, Once the phone is off, Hold the Volume down key then plug the charger (charger should be connected to the power source ",) Once you see the excalmation ( ! ), remove your finger from the button.

Then press the following keys in, Volume Up, Volume Down, Power Key and Volume down. The phone will turn on automatically, this may take several minutes and it will show two gears that are spinning just wait for it to finish.

One more thing all the files on the phone will be deleted but if you have a microsoft account on the phone, check people.live.com to check the contact lists that you have and skydrive for the pictures, that's if you have a microsoft account on the phone.

cheers!

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  1. Anonymous
    2016-04-19T18:42:31+00:00

    is not working..... I used this technique to restart another wp before but not is not working, after the phone turns on the "Nokia" logo appears and if I try to press the volume down button the phone just turns off again, vibrates and again the "Nokia" logo.... the phone was with the Windows insider feture installed and I was on the last version of windows phone, windows 10. I will try with the Microsoft recovery tool but I'm afraid that the app will not recognice my device, what should I try rather than this?

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  3. Anonymous
    2016-04-05T10:25:01+00:00

    It doesn't work for my lumia 930. I used the Windows Device Recovery Tool and returned to the previous version.

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  4. Anonymous
    2016-03-30T15:57:00+00:00

    I also had the gears and sad face, which never stopped and couldn't get my phone to restart.  I tried all the recommendations to here hitting the up volume, down volume, power, etc to try to get the exclamation or some other response, but nothing worked.

    I finally had to download the recovery tool on my laptop.  When prompted, I hooked up my phone (Nokia Lumia 920) to my laptop.  Unfortunately I lost all my photos, videos and contacts, but at least my phone is working again.

    Here's the link I used:  https://www.microsoft.com/en-gb/mobile/support/product/lumia920/faq/?action=singleTopic&topic=FA144103

    Since then, I have learned that you should sync your phone to icloud, so all your info is saved and retrievable, should this ever happen again.

    Hope this helps.

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