windows phone 8 failed update, sad face appears. How to fix it?

Anonymous
2013-02-12T15:15:17+00:00

I wanted to update my wp8, but it failed, a sad face appeared. I tried to restart, but the sad face appears every time. What can I do????

Windows for home | Other | Devices and drivers

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Anonymous
2013-02-13T05:18:15+00:00

Try this :D

Turn off the phone, Once the phone is off, Hold the Volume down key then plug the charger (charger should be connected to the power source ",) Once you see the excalmation ( ! ), remove your finger from the button.

Then press the following keys in, Volume Up, Volume Down, Power Key and Volume down. The phone will turn on automatically, this may take several minutes and it will show two gears that are spinning just wait for it to finish.

One more thing all the files on the phone will be deleted but if you have a microsoft account on the phone, check people.live.com to check the contact lists that you have and skydrive for the pictures, that's if you have a microsoft account on the phone.

cheers!

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  1. Anonymous
    2015-04-12T12:58:05+00:00

    thank u it worked it was an amazing answer....thanks a lot

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  2. Anonymous
    2015-03-17T16:26:41+00:00

    Thanks for this, But i am now just stuck with the device saying Nokia on the screen

    So I would try a hard reset if it is not going away

    Just my thoughts... (I had a similar experience and performing a hard reset again seemed to do the trick for me Philip.) Good luck!

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  3. Anonymous
    2015-03-17T13:33:38+00:00

    Thanks for this, But i am now just stuck with the device saying Nokia on the screen

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  4. Anonymous
    2015-03-16T16:40:58+00:00

    This worked great for me. All the searching and seeing that they were telling me there wasn't anything i could do but trash the phone I finally found a solution. Thanks so much! Phone back up and running.

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