windows phone 8 failed update, sad face appears. How to fix it?

Anonymous
2013-02-12T15:15:17+00:00

I wanted to update my wp8, but it failed, a sad face appeared. I tried to restart, but the sad face appears every time. What can I do????

Windows for home | Other | Devices and drivers

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Anonymous
2013-02-13T05:18:15+00:00

Try this :D

Turn off the phone, Once the phone is off, Hold the Volume down key then plug the charger (charger should be connected to the power source ",) Once you see the excalmation ( ! ), remove your finger from the button.

Then press the following keys in, Volume Up, Volume Down, Power Key and Volume down. The phone will turn on automatically, this may take several minutes and it will show two gears that are spinning just wait for it to finish.

One more thing all the files on the phone will be deleted but if you have a microsoft account on the phone, check people.live.com to check the contact lists that you have and skydrive for the pictures, that's if you have a microsoft account on the phone.

cheers!

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  1. Anonymous
    2013-02-28T22:13:46+00:00

    Thanks for your advice

    A sad face appeared on my mobile this morning (W8 update failed). I tried to solve the problem with no success. I have a Nokia Lumia 820

    When I hold the volume down key then plug the charger (connected to the power source,) > I don't see the excalmation ( ! ), I see "Nokia" on the screen

    Then when I press the following keys in : Volume Up, Volume Down, Power Key and Volume down. The phone turns on , shows two gears that are spinning and few seconds after the sad face appears again ...

    Is there another way to solve that problem?

    Thanks!

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  2. Anonymous
    2013-02-12T21:09:21+00:00

    but I cant access the menu....when i restart my phone the logo comes in, then it seems like it starts to update, but immediately the sad face appears, and stays there until my phone discharges...until the sad face is there I can do nothing just to restart my phone, but when i do this, everything starts all over again....tomorrow I'm going to a center, but I don't think they will know what to do.... if you have any other suggestion, please write. Thanks a lot.

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  3. Anonymous
    2013-03-24T15:14:37+00:00

    Hey,I have the same issue after trying to install the English Speech Pack.

    When the installation started two spinning gears appeared and after that a sad face.

    I have tried multiple times to restore my phone,following the instructions,but nothing changes.

    How did you solve this problem?Is there anything else I can do?

    Thank you in advance !

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  4. Anonymous
    2013-02-12T17:06:06+00:00

    Try a hard reset

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