Unknown USB Device (Port Reset Failed)

Anonymous
2013-05-16T04:28:04+00:00

Windows has stopped this device because it has reported problems. (Code 43)

Driver Version 6.2.9200.16384

Location Port_#0002.Hub_#0004

Universal Serial Bus controllers

(Standard USB Host Controller)

Anyone know a way to fix this?

Btw I tried troubleshooting it and it didn't help.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-05-16T20:29:47+00:00

Hi Billy,

Did you make any changes to the computer prior to the issue?

Windows has stopped this device because it has reported problems. (Code 43) Let is try the following steps.

Method 1:

Open the Hardware and Devices troubleshooter by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering hardware and devices in the search box, tapping or clicking Settings, and then tapping or clicking Find and fix problems with devices.‌  You might be asked for an admin password or to confirm your choice.

Method 2: Remove and reinstall all USB controllers. Follow these steps:

a)    Press Windows + R, type devmgmt.msc in the run box box and press OK.

b)    Expand Universal Serial Bus controllers.

c)    Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.

d)    Restart the computer, and then reinstall the USB controllers.

e)    Plug in the removable USB device, and then test to make sure that the issue is resolved.

Post us the results once you try the above steps.

Was this answer helpful?

400+ people found this answer helpful.
0 comments

43 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-02-21T00:19:39+00:00

    I get this on both of my laptops when trying to connect my iPhone.. I haven't tried anything else.. none of the fixes have worked and beyond frustrating... Why wont you fix this Microsoft?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-07-09T19:46:11+00:00

    I reinstalled windows 8.1 and everything worked perfect after that at USB 3 speeds.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-06-26T18:09:22+00:00

    I am experiencing this too with a Dell Inspiron 17R SE. For a while the USB 3.0 eXtensible Host Controller would report an error and uninstalling and re-installing the controller would get windows to recognise my usb devices.

    I hadn't opened my laptop for a week and there were a bunch of updates waiting for me (18) i'm on win 8.1 btw, and now no matter what i do, none of my USB devices will work and it is very frustrating.

    At first I was worried that the ports themselves were at fault so tried an Ubuntu live CD and guess what? All my devices are working perfectly, so it is definitely Windows at fault.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-06-05T19:26:06+00:00

    Thanks, I guess it's comforting to know I'm not alone. OIn my case, the USB 3 ports just quit working suddenly. I sometimes get a port reset exclamation point message in device manager.

    Was this answer helpful?

    0 comments