Unknown USB Device (Port Reset Failed)

Anonymous
2013-05-16T04:28:04+00:00

Windows has stopped this device because it has reported problems. (Code 43)

Driver Version 6.2.9200.16384

Location Port_#0002.Hub_#0004

Universal Serial Bus controllers

(Standard USB Host Controller)

Anyone know a way to fix this?

Btw I tried troubleshooting it and it didn't help.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-05-16T20:29:47+00:00

Hi Billy,

Did you make any changes to the computer prior to the issue?

Windows has stopped this device because it has reported problems. (Code 43) Let is try the following steps.

Method 1:

Open the Hardware and Devices troubleshooter by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering hardware and devices in the search box, tapping or clicking Settings, and then tapping or clicking Find and fix problems with devices.‌  You might be asked for an admin password or to confirm your choice.

Method 2: Remove and reinstall all USB controllers. Follow these steps:

a)    Press Windows + R, type devmgmt.msc in the run box box and press OK.

b)    Expand Universal Serial Bus controllers.

c)    Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.

d)    Restart the computer, and then reinstall the USB controllers.

e)    Plug in the removable USB device, and then test to make sure that the issue is resolved.

Post us the results once you try the above steps.

Was this answer helpful?

400+ people found this answer helpful.
0 comments

43 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-08-12T13:19:52+00:00

    The solution is very simple in some cases ,we just have to close our computer and switch it off and remove the power cord and put it on back and it should work .

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2015-09-08T04:55:41+00:00

    Reistalling windows seems to do the trick, though now with windows 10, users seem to lose all control over updates ie. ms updates are automatically downloaded, and windows defender cant be switched off without downloading a patch from microsoft so forced to consider deactivating my 3rd part anti virus software. Still, it does seem more stable now . i like what firefox did with their browser where it scans for incompatiable add-ins , wonder if MS shd consider this also for driver before the installation so users can decide whether to proceed with the upgrade..

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2015-09-07T17:02:39+00:00

    You know, there is no shame in asking someone else to look at any problem.  Why would you recommend that the user go back to Windows 7 instead of diagnosing and fixing the problem.  Have you installed all the latest drivers?  Any time you perform an upgrade, the 1st thing you should do is get the latest drivers available for the OS you already have and install BEFOREHAND, hopefully getting ones that are also compatible with the new OS you are going to.

    That said, Microsoft might overlay some of your drivers during the update process.  This is not a bad thing, and they do it for a reason.  Lots of manufacturer-supplied drivers are designed to get the most out of the devices they were written for, and may not be designed for the new OS or they may push/stress the system components too much, causing a higher rate of upgrade related failures.  The upgrade process needs to do whatever it takes to ensure the highest rate of success, so they will often substitute generic drivers for critical components ... things that the system absolutely needs to work in order to boot properly.  It will often resort to using standard VGA graphics mode because all PC compatible graphics cards, built-in or add-in guarantee they their cards are 100% compatible with the standard VGA mode.  Once your upgrade is complete, you can and should upgrade your drivers to the latest versions, once the upgrade completes successfully.  In fact, when an upgrade fails, the 1st step to get around it is to remove any internal or external hardware that is not needed to complete the install (i.e. add-in graphics, network, sound, modem cards, printers, etc.) 

    You haven't mentioned that you have tried any debugging techniques, such as substituting other mice or checking the Hardware ID against the drivers you tried to install but yet, you are willing, even planning on telling a user that they should go back to the previous OS because you can't figure out why a single piece of hardware isn't working correctly?  If this is how you handle defeat then, why are you working on their system in the first place?

    Please contact me (via response) and I would be happy to help you figure out the problem.  There is an answer, and it is probably simple.  I always prefer to work THROUGH a problem, not go around it.  Otherwise, you will never learn anything.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2015-01-20T15:57:17+00:00

    THANK YOU!!! Saved my life, thought my backup drive was broken!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments