Service Pack 2 for Office 2010 update fail - Error 8024002D

Anonymous
2013-07-26T08:41:48+00:00

Hello,

I can't install this update, apparently because it is looking for something called "SingleImageWW.msi" and not finding it. 

See images below....

Windows for home | Previous Windows versions | Windows update

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Anonymous
2013-08-02T05:56:52+00:00

Manually download and install the SP2 :-

http://www.microsoft.com/en-au/download/details.aspx?id=39667 (32 bit)

http://www.microsoft.com/en-au/download/details.aspx?id=39647 (64 bit)

If unsure of whether or not you're running 32 bit or 64 bit, refer to this thread:

http://social.msdn.microsoft.com/Forums/office/en-US/043198a3-e2a0-45b5-85a4-2aa4abb5cc82/how-to-determine-if-user-has-office-2010-32-bit-vs-64

If you still have trouble, try updating in a clean boot state:

http://support.microsoft.com/kb/929135/en-au (don't forget to return to normal boot when finished).

Office updates can fail if the update files are looking for the original installation files.

Sometimes downloading the full file remedies that problem or putting the installation media in the installation drive can also assist.

If still failing, perhaps you'll need to perform a repair install.

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  1. Anonymous
    2014-02-25T15:42:31+00:00

    Hi Gerry,

    I made the changes you advised in the last email, but still get the 'invalid file' message when I pointed the browse function at the 'Installer' files.

    After digging up my discs I have discovered that I don't actually have discs for Office 2010, only the activation key - Dell pre-loaded it on to my laptop.  I have looked around the Microsoft site but can't see what process to use. 

    What do you suggest?

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  2. Anonymous
    2014-02-24T16:16:55+00:00

    You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

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  3. Anonymous
    2014-02-24T15:42:05+00:00

    Hi Gerry,

    -I looked in C:\Windows\  but didn't find 'Installer'...

    -All the options I tried in browsing C:\Windows\  came up with 'invalid file'

    -I am temporarily separated from my Office discs, but will try your second solution when I get back to them.

    Thanks

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  4. Anonymous
    2014-02-24T12:03:26+00:00

    On my computer ShellUI.MST is to be found in two locations:

    C:\Windows\Installer{90140000-002A-0000-1000-0000000FF1CE}

    C:\Windows\Installer{90140000-003D-0000-0000-0000000FF1CE}

    Do you have the file at these locations?

    If not there you will find a copy on your Office 2010 DVD at:

    D:\x64 and at

    D:\x86

    When you put your DVD in the DVD drive you want to search for files not run setup.exe.

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