Service Pack 2 for Office 2010 update fail - Error 8024002D

Anonymous
2013-07-26T08:41:48+00:00

Hello,

I can't install this update, apparently because it is looking for something called "SingleImageWW.msi" and not finding it. 

See images below....

Windows for home | Previous Windows versions | Windows update

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Anonymous
2013-08-02T05:56:52+00:00

Manually download and install the SP2 :-

http://www.microsoft.com/en-au/download/details.aspx?id=39667 (32 bit)

http://www.microsoft.com/en-au/download/details.aspx?id=39647 (64 bit)

If unsure of whether or not you're running 32 bit or 64 bit, refer to this thread:

http://social.msdn.microsoft.com/Forums/office/en-US/043198a3-e2a0-45b5-85a4-2aa4abb5cc82/how-to-determine-if-user-has-office-2010-32-bit-vs-64

If you still have trouble, try updating in a clean boot state:

http://support.microsoft.com/kb/929135/en-au (don't forget to return to normal boot when finished).

Office updates can fail if the update files are looking for the original installation files.

Sometimes downloading the full file remedies that problem or putting the installation media in the installation drive can also assist.

If still failing, perhaps you'll need to perform a repair install.

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  1. Anonymous
    2014-01-09T13:34:14+00:00

    Thank you! You have confirmed my experience with the Microsoft Community - useless!

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  2. Anonymous
    2014-01-09T07:24:35+00:00

    This is one of the big reasons I give for people to switch from MS products to ANYTHING else. This problem was reported 6 months ago and there is still ABSOLUTELY NO SOLUTION to the issue. Here's what I am seeing. Directory C:\MSOCache exists. This update fails using Windows Update. It fails when attempting the install using the full file update I downloaded (if it is a full-file updater, how the **** can it fail by not finding the file that should have been unpacked from the downloaded package, after all it claims it is a full-file installer?!). Attempting to do a repair install of Office from Programs and Features fails. Doing a repair install from the original media (downloaded .EXE file) fails because it cannot find a setup file that it unpacked in the first part of the process. (WTF?) Software engineers, my ****. If the owner of the laptop was not locked into Windows/MS Office due to classroom requirements, I would have suggested wiping the system and replacing it with Linux. After all, when I update Linux installations, there has NEVER been an instance of it not finding something it needs to do the update. In the rare instance that something goes wrong with ANYTHING else, I can easily find an accurate answer on the web. With MS, I can't even get an adequate response using their own **** site. So, 6 months after this thread was started, there is NO SOLUTION. Nobody from Microsoft appears to have checked in at all with anything that can fix the problem. And a Community Moderator has checked in only to request information from someone else to get the same information that was provided in the original post which is probably why the second poster found this thread in the first place. Now, with all of this shoddy **** happening on the Microsoft front, why do they still expect people to pay good money to upgrade to newer versions of their software when they cannot even provide any kind of real support for the products nor an effective means of reliably patching the software?

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  3. Anonymous
    2013-11-27T18:05:51+00:00

    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition

    Installation date: ‎11/‎27/‎2013 10:42 AM

    Installation status: Failed

    Error details: Code 8024002D

    Update type: Important

    Service Pack 2 (SP2) for Microsoft Office 2010 32-Bit Edition contains new updates which improve security, performance, and stability.  Additionally, the SP is a roll-up of all previously released updates.

    More information:

    http://support.microsoft.com/kb/2687455

    Help and Support:

    http://support.microsoft.com/?LN=en-us

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  4. Anonymous
    2013-11-02T14:38:49+00:00

    Cindy

    What is the failure code? Select Start, All Programs, Windows Update, View Update History, double click the failed update and post the Failure Code and Update reference number

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