Service Pack 2 for Office 2010 update fail - Error 8024002D

Anonymous
2013-07-26T08:41:48+00:00

Hello,

I can't install this update, apparently because it is looking for something called "SingleImageWW.msi" and not finding it. 

See images below....

Windows for home | Previous Windows versions | Windows update

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Anonymous
2013-08-02T05:56:52+00:00

Manually download and install the SP2 :-

http://www.microsoft.com/en-au/download/details.aspx?id=39667 (32 bit)

http://www.microsoft.com/en-au/download/details.aspx?id=39647 (64 bit)

If unsure of whether or not you're running 32 bit or 64 bit, refer to this thread:

http://social.msdn.microsoft.com/Forums/office/en-US/043198a3-e2a0-45b5-85a4-2aa4abb5cc82/how-to-determine-if-user-has-office-2010-32-bit-vs-64

If you still have trouble, try updating in a clean boot state:

http://support.microsoft.com/kb/929135/en-au (don't forget to return to normal boot when finished).

Office updates can fail if the update files are looking for the original installation files.

Sometimes downloading the full file remedies that problem or putting the installation media in the installation drive can also assist.

If still failing, perhaps you'll need to perform a repair install.

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  1. Anonymous
    2014-01-09T17:55:13+00:00

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Please say if the report has been obtained in safe mode.

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files.

    For help with Sky Drive see paragraph 9.3:

    http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

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  2. Anonymous
    2014-01-09T17:44:04+00:00

    Continue to have "Windows Updates Ready to Install" alerts...the same Windows Service Pack 2 update for Microsoft Office 2010 is always there...waiting to be installed.  I think I tried it again a couple of weeks ago, and still got the exact same message...still fails to install...still doesn't work.  Still no response from Microsoft for a 'fix' to this problem.

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  3. Anonymous
    2014-01-09T14:10:54+00:00

    I only became aware of the post I am now responding to today. I hope my belated response helps anyone having the problem, and looking for a solution.

    0x8024002D WU_E_SOURCE_ABSENT A full-file update could not be installed because it required the source.

    My interpretation of this statement is that the system is looking for a source which is not available at the time the check was made. It could be a changed file path where the partition drive letter has changed as a result of switching drives in and out of the computer or that a device has been removed.

    These two links, not specifically about the Office 2010 SP2 Update, point to a possible cause of the failure to update:

    https://support.microsoft.com/kb/958041

    http://blog.jtbworld.com/2011/06/office-2010-service-pack-1-error.html

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  4. Anonymous
    2014-01-09T13:49:00+00:00

    Cindy

    You never replied to my request for information! Why should Microsoft or any one else accept responsibility for your omission?

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