Problem with wireless adapter or Access point

Anonymous
2013-02-01T11:09:56+00:00

I am having problems with my wireless connection and troubelshoot tells me that I have a problem with the wireless adapter or access point. What can I do, as the internet is not the problem. Does this have something to do with my PC setting?

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-03-03T08:50:54+00:00

    Hi there-- Glad to assist. BS. i have yet found this somewhat new help system do anything for me but add to more frustration and aggravation in trying to solve a problem within your system. i usually will go anywhere but here to find answers but i am so sick of not solving my network adapter or access point issue i tried once again to ask MS for assistance. 

    but instead of directing me to help it sends me around in circles leading me anywhere but to my problem. Hi there--

    i would give anything to have the old help back. ask a question and get an answer. is there anyway that it is possible>>>>>>:::::: lkldsaijvpowe ihvolqe;r3iv

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  2. @CmdrKeene 90,631 Reputation points Volunteer Moderator
    2016-02-19T01:56:00+00:00

    The wireless adapter is the antenna on your computer (or inside it).

    The access point is your actual wireless router (which may or may not have an antenna sticking out of it).

    One of those two things has the problem. It's probably the first one, and it's probably just needing you to go to your computer manufacturer's site and get the new drivers for it so it can run better.  But that's a lot of probablys and a lot of assumptions, so definitely take time to read the rest of this conversation above as well, or let us know what you've tried from above so we can move forward.

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  3. Anonymous
    2016-02-17T10:13:08+00:00

    I am having problems with my wireless connection and troubelshoot tells me that I have a problem with the wireless adapter or access point. What can I do, as the internet is not the problem. Does this have something to do with my PC setting?

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  4. Anonymous
    2016-01-24T05:27:48+00:00

    I had the same problem after upgrading to Windows 10. To fix it, go to Device Manager, then to Network Adapters, then to your computer's wireless drive (mine is Dell), then to the Power Management tab. Uncheck the box that says "Allow the computer to turn off this device to save power." 

    Now the wireless connection won't turn off every time the computer goes to sleep.

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  5. Anonymous
    2015-12-21T19:48:42+00:00

    I have had the same problem ... until now!

    As I was going thru all the settings I could think of and trying multiple corrective actions suggested on many different sites, I noted that the setting stated above under 'Device Manager, Network Adapters, WiFi Adapter, Advanced' was shown as "WMM Disabled".  I set it to "WMM Enabled"  and since then I have had no problems with losing my wireless.

    The WMM setting has to do with wireless multimedia.  What has that got to do with this problem????   Can it be that simple a solution?

    By enabling the setting can other issues develop - if any?

    Canuck George

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