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I am having problems with my wireless connection and troubelshoot tells me that I have a problem with the wireless adapter or access point. What can I do, as the internet is not the problem. Does this have something to do with my PC setting?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Shawn, seriusly? You are telling us to download the latest windows updates, when we have problems with our wireless card, so we can't download anything. Sorry but your solution doesn't work in my laptop. Please be helpful with the comments, we need solutions.
I have the same problem with my Lenovo laptop. The internet works but it's not consistent and downloads are often interrupted and canceled because of it. I use DriverMax to update my drivers every now and then and I've always had this problem since I got the laptop. If I check the network by clicking on the wifi icon on the taskbar the internet will often connect again but I have to do this very often to do anything online. By resetting the adapter I don't have to check the wifi as often for a while but the problem continues to occur. Could one of you please explain exactly why we are having this error? I mean in a more technical way than "you need a new driver" I'd like to know what my current driver is doing wrong and if it could have cause other problems.
Hi,
What is the make and model of the computer?
Uninstall, reinstall Wireless Network Adapter driver from the device manage and check.
a. Drag the mouse to bottom left corner and right-click on the “Start icon”.
b. Select “device manager”.
c. Locate and expand Network driver option.
d. Right click on Wireless Network Device, click on uninstall.
e. Restart the computer.
Download and install latest Wireless network adapter driver from the manufacturer website.
Wired and wireless network problems.
Hope this helps.
I also had this problem when I purchased a brand new Acer Aspire V5 Touchscreen.
About every 5-10 minutes I lose wireless adaptivity. When I troubleshoot, I get the error, Problem with Wireless Adapter or Access Point. But then it says it is fixed. But it keeps happening.
I am not sure what happened but I either updated or removed something within the past couple of months and it stopped happening.
Yesterday I had to refresh my computer and without knowing, it completely reset my computer back to factory resets and now it is happening again.
I have already tried to reset the adapter, update the adapter, update EVERYTHING I possibly could on the laptop, refresh everything and it still keeps happening.
I work from home and this is stopping me from working.
Here is the Windows Diagnostics Report:
| Windows Network Diagnostics | Publisher details |
|---|
| Issues found | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Problem with wireless adapter or access point<br><br><br>Problem with wireless adapter or access point | Fixed | ||||||||
| Reset the wireless adapter | Completed | <br> | --- | --- | <br> | Investigate router or access point issues | Not run |
| Issues found | Detection details |
|---|
| | 6 | Problem with wireless adapter or access point | Fixed |<br>| --- | --- | --- | | | | | Reset the wireless adapter | Completed |<br>| --- | --- | |<br>| | Network Diagnostics Log |<br>| | File Name: | F5146CB4-4C95-4B04-87C8-D00A5439AB8C.Repair.1.etl |<br>| --- | --- | |<br>| --- | |<br>| --- |<br><br><br><br><br>| | Investigate router or access point issues | Not run |<br>| --- | --- | |<br>| --- |<br>| If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on<br> or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button. | | | --- |
| Detection details |
|---|
| Diagnostics Information (Network Adapter) | ||||
|---|---|---|---|---|
| Details about network adapter diagnosis: <br> <br> Network adapter Wi-Fi driver information:<br> <br> Description . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Network Adapter<br> Manufacturer . . . . . . . . . : Qualcomm Atheros Communications Inc.<br> Provider . . . . . . . . . . . : Qualcomm Atheros Communications Inc.<br> Version . . . . . . . . . . . : 10.0.0.209<br> Inf File Name . . . . . . . . . : C:\Windows\INF\oem16.inf<br> Inf File Date . . . . . . . . . : Friday, September 28, 2012 9:15:20 AM<br> Section Name . . . . . . . . . : ATHR_DEV_OS61_311711AD.ndi<br> Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0034&subsys_e052105b<br> Instance Status Flags . . . . . : 0x180200a<br> Device Manager Status Code . . : 0<br> IfType . . . . . . . . . . . . : 71<br> Physical Media Type . . . . . . : 9 | <br> | --- |
| Diagnostics Information (Wireless Connectivity) | ||||
|---|---|---|---|---|
| Details about wireless connectivity diagnosis: <br> <br> Information for connection being diagnosed<br> Interface GUID: 2326511c-042e-4e31-aaa7-24d1f5964c3a<br> Interface name: Qualcomm Atheros AR5BWB222 Wireless Network Adapter<br> Interface type: Native WiFi<br> <br> Connection incident diagnosed<br> Auto Configuration ID: 1<br> Connection ID: 1<br> <br> Connection status summary<br> Connection started at: 2013-09-18 18:00:23-192<br> Profile match: Success<br> Pre-Association: Success<br> Association: Success<br> Security and Authentication: Success<br> <br> List of visible access point(s): 4 item(s) total, 4 item(s) displayed<br> BSSID BSS Type PHY Signal(dB) Chnl/freq SSID<br> -------------------------------------------------------------------------<br> 08-86-3B-23-90-8A Infra <unknown> -88 3 belkin.08a<br> E0-46-9A-5D-A5-00 Infra <unknown> -81 3 Mohawk<br> 94-44-52-8E-83-4C Infra <unknown> -32 2 larissavinci<br> 84-1B-5E-EA-0E-80 Infra <unknown> -85 7 NETGEAR75<br> <br> Connection History<br> <br> Information for Auto Configuration ID 1<br> <br> List of visible networks: 3 item(s) total, 3 item(s) displayed<br> BSS Type PHY Security Signal(RSSI) Compatible SSID<br> ------------------------------------------------------------------------------<br> Infra <unknown> Yes 62 Yes Mohawk<br> Infra <unknown> Yes 100 Yes larissavinci<br> Infra <unknown> Yes 68 Yes NETGEAR75<br> <br> List of preferred networks: 1 item(s)<br> Profile: larissavinci<br> SSID: larissavinci<br> SSID length: 12<br> Connection mode: Infra<br> Security: Yes<br> Set by group policy: No<br> Connect even if network is not broadcasting: No<br> Connectable: Yes<br> <br> Information for Connection ID 1<br> Connection started at: 2013-09-18 18:00:23-192<br> Auto Configuration ID: 1<br> Profile: larissavinci<br> SSID: larissavinci<br> SSID length: 12<br> Connection mode: Infra<br> Security: Yes<br> Pre-Association and Association<br> Connectivity settings provided by hardware manufacturer (IHV): No<br> Security settings provided by hardware manufacturer (IHV): No<br> Profile matches network requirements: Success<br> Pre-association status: Success<br> Association status: Success<br> Last AP: 94-44-52-8e-83-4c<br> Security and Authentication<br> Configured security type: WPA2-PSK<br> Configured encryption type: CCMP(AES)<br> 802.1X protocol: No<br> Key exchange initiated: Yes<br> Unicast key received: Yes<br> Multicast key received: Yes<br> Number of security packets received: 0<br> Number of security packets sent: 0<br> Security attempt status: Success<br> Connectivity<br> Packet statistics<br> Ndis Rx: 24844<br> Ndis Tx: 13205<br> Unicast decrypt success: 0<br> Multicast decrypt success: 0<br> Unicast decrypt failure: 0<br> Multicast decrypt failure: 0<br> Rx success: 0<br> Rx failure: 793<br> Tx success: 0<br> Tx failure: 0<br> Tx retry: 0<br> Tx multiple retry: 0<br> Tx max lifetime exceeded: 0<br> Tx ACK failure: 925<br> Roaming history: 0 item(s) | <br> | --- |
| Diagnostics Information (Wireless Connectivity) | ||||
|---|---|---|---|---|
| Details about wireless connectivity diagnosis: <br> <br> For complete information about this session see the wireless connectivity information event.<br> <br> Helper Class: Auto Configuration<br> Initialize status: Success<br> <br> Information for connection being diagnosed<br> Interface GUID: 2326511c-042e-4e31-aaa7-24d1f5964c3a<br> Interface name: Qualcomm Atheros AR5BWB222 Wireless Network Adapter<br> Interface type: Native WiFi<br> <br> Result of diagnosis: There may be problem | <br> | --- |
| Network Diagnostics Log | | | File Name: | F5146CB4-4C95-4B04-87C8-D00A5439AB8C.Diagnose.0.etl |<br>| --- | --- | | | --- |
| Other Networking Configuration and Logs | | | File Name: | NetworkConfiguration.cab |<br>| --- | --- | | | --- |
| Collection information | | Computer Name: | NEWTOUCH | | --- | --- | | Windows Version: | 6.2 | | --- | --- | | Architecture: | x64 | | --- | --- | | Time: | Wednesday, September 18, 2013 6:18:17 PM | | --- | --- |
| Publisher details |
|---|
| Windows Network Diagnostics | | Detects problems with network connectivity. | | Package Version: | 1.0 | | --- | --- | | Publisher: | Microsoft Windows | | --- | --- |
Hi,
Thank you for posting the question on Microsoft Community.
Based on the description provided, it looks like you are not able to connect to the wireless network.
To fix the issue with the wireless adapter try these steps:
Method 1:
Try the steps mentioned in the link and check:
How do I fix network adapter problems?
http://windows.microsoft.com/en-US/windows-8/fix-network-adapter-problems
Method 2:
As you have issues connecting to the wireless network, try the steps mentioned in the link:
Why can’t I connect to a network?
http://windows.microsoft.com/en-US/windows-8/cant-connect-to-a-network
Hope this helps. If you have any more queries related to Windows feel free to post here at Microsoft Community and we will be glad to assist.
