Windows 8 Store App is not working

Anonymous

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu. I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

I have found some similar issues on the forums but none of their fixes have worked for me.

This is a Windows 8 PC, not a tablet.

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Answer accepted by question author

Anonymous

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

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Answer accepted by question author

Anonymous

Hi James,

I understand that the Window Store app is not working.

1. Are all other start screen apps work correctly?

Have you made any recent changes to the computer?

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).

b. Go to command prompt, type desk.cpl.

c. Please change the resolution of the screen to 1366*768.

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.

Please go through the following link for troubleshooting.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

a. Press Windows key + R

b. Type wsreset.exe and hit enter.

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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136 additional answers

Anonymous

2014-09-01T12:47:03+00:00

Sorry, not up for reinstalling all apps added from purchased programs or websites. Thanks for your efforts.
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Anonymous

2014-09-01T13:47:30+00:00

Hello Keith,

Thank you for responding.

I would suggest you to try following methods and cheeck if it helps.

Method 1:

Please perform clean boot and check the issue.

Refer this article:

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual.

If it does not help, then use method 2.

Method 2:

Check if the date, time and time zone are set according to your time and time zone.

Follow these steps to set the date and time:

a. Press Windows key + C on your keyboard to show the Charms bar.

b. Type "Date and Time" in the charms bar search.

c. Click "Change date and time" button (To change the time zone click on time zone tab).

d. Click apply and ok to save the date and time.

I hope this helps.

Thank you
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Anonymous

2014-09-03T00:07:17+00:00

I am having the exact same issue with Windows app store not working. In fact, none of my apps, like netflix and facebook are working. I get a message that tells me I have no internet connection but I do. So, what is the problem? I have tried all of the suggestions listed above and nothing works. This is very frustrating.
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