Windows 8 Store App is not working

Anonymous

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu. I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

I have found some similar issues on the forums but none of their fixes have worked for me.

This is a Windows 8 PC, not a tablet.

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Answer accepted by question author

Anonymous

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

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Answer accepted by question author

Anonymous

Hi James,

I understand that the Window Store app is not working.

1. Are all other start screen apps work correctly?

Have you made any recent changes to the computer?

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).

b. Go to command prompt, type desk.cpl.

c. Please change the resolution of the screen to 1366*768.

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.

Please go through the following link for troubleshooting.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

a. Press Windows key + R

b. Type wsreset.exe and hit enter.

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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136 additional answers

Anonymous

2014-08-27T11:39:13+00:00

Thanks Ratandeep

I've tried to find your response of June 16, 2014 and can't find it.

Could you repeat it again in a reply. Thanks for this.
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Anonymous

2014-08-27T11:46:07+00:00

Hello Terpi,

Thank you for the response. I appreciate it.

Following are the methods provided in the reply on June 16, 2014.

Method 1:

Please use suggestions provided in this article and check.

Refer:

Why can't I find or install an app from the Windows Store?

http://windows.microsoft.com/en-US/windows-8/why-find-install-app-windows-store

If it does not help, then use method 2.

Method 2:

Create a new user account and check the issue.

Refer this article:

Create a user account

http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-8

Thank you
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Anonymous

2014-08-30T00:46:41+00:00

In error I downloaded Win8 update #KB2973544 which allows Microsoft to automatically download Win8.1 without my knowledge (even though my settings are to notify and allow me to decide when to download) which I don't want Win8.1. I went back in less than one hour and restored my computer to an earlier date. Every since the accidental download and restoring my computer to an earlier date, The App Store has not worked for games. I had 3 game that I played regularly - Bubblebuster, SpiderSolitare, and one other card game. None of those worked after this episode either. I tried everything you suggested and 'NO' the fixes did not work. Frustrated !
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