Windows 8 Store App is not working

Anonymous
2013-05-24T14:15:30+00:00

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu.  I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

I have found some similar issues on the forums but none of their fixes have worked for me.

This is a Windows 8 PC, not a tablet.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2014-08-11T13:21:04+00:00

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

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Anonymous
2013-05-25T08:07:59+00:00

Hi James,

I understand that the Window Store app is not working.

1.    Are all other start screen apps work correctly?

  1. Have you made any recent changes to the computer?

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).

b. Go to command prompt, type desk.cpl.

c. Please change the resolution of the screen to 1366*768.

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.

Please go through the following link for troubleshooting.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

a. Press Windows key + R

b. Type wsreset.exe and hit enter.

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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  1. Anonymous
    2014-08-12T05:04:56+00:00

    Hello Muhammad,

    Thank you for your valuable input.

    I hope that your suggestions may help other community members to resolve similar issues.

    I appreciate your efforts.

    Thank you

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  2. Anonymous
    2014-08-24T12:40:07+00:00

    I just posted my own topic about this: http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/windows-8-store-not-working/a39ac464-7d64-4279-aab2-d743f5d5a0d0?tm=1374660239011

    Having the EXACT same problems as you are. I was away from home for a few weeks, came back, installed the newest updates and everything is broken. Every suggested method is tested.

    I'm joining you guys by agreeing to NOT do a fresh install of the OS. It might be the easiest and fastest solution, and installing all of the software again isn't a problem for me. BUT all the game data and save games are stored locally and I heard somewhere that if you use real money to buy in-game perks, you lose them if you re-install the game.

    So Microsoft, please don't give us empty solutions that don't work. It would be a lot better if you just would tell us that you're working on a solution.

    I would restore my PC to a earlier point but guess what? Four restore points are broken and I got an error message every time complaining that some file was corrupt and restore couldn't be completed.

    Like everybody else I have tried all 3 suggested solutions without any success.  I've restored back to other restore points several times as well.  One thing I haven't seen commented so far is that if I got o another user on my laptop I see that they do not have the same issues I have as the administrator. 

    This leaves me to suggest that the next best thing (other than doing a system restore) is to create a new profile for myself and transfer all of my data from my old user to the new user.  All of the programs I had will still be on the computer.  Then go and simply delete the old user - but remember to make the new profile an administrator.

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  3. Anonymous
    2014-08-24T14:06:13+00:00

    Hello Terpi,

    Thank you for the input.

    I hope that your issue may get resolved by creating a new user account.

    You may also refer to suggestions in my response on June 16, 2014.

    I also hope that your suggestion help other users to resolve similar issues.

    I appreciate it.

    Thank you

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