Windows 8 Store App is not working

Anonymous

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu. I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

I have found some similar issues on the forums but none of their fixes have worked for me.

This is a Windows 8 PC, not a tablet.

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Answer accepted by question author

Anonymous

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

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Answer accepted by question author

Anonymous

Hi James,

I understand that the Window Store app is not working.

1. Are all other start screen apps work correctly?

Have you made any recent changes to the computer?

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).

b. Go to command prompt, type desk.cpl.

c. Please change the resolution of the screen to 1366*768.

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.

Please go through the following link for troubleshooting.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

a. Press Windows key + R

b. Type wsreset.exe and hit enter.

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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136 additional answers

Anonymous

2013-07-15T20:27:40+00:00

I have the same problem, and tried all mentioned and can not solve it!!

Im geting fade up with windows 8
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Anonymous

2013-07-15T21:32:03+00:00

Well I found a solution that nobody is going to like. I finally gave up after doing every troubleshooting and repair I could find with zero success and did a fresh Windows 8 install.
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Anonymous

2013-07-22T09:56:24+00:00

I too am having problems with the Store App basically telling me there is no internet connnection, I'm obviously connected as I am posting this.

All XBox Apps (textiles, solitaire, etc) are also not working along with apps downloaded in the last few days.

Anything older and not an MS App seems to work fine.

I have tried all of the suggested fixes, however it seems as though everyone is having similar problems with similar results from your fixes, No Result!

I refuse to completely reinstall the OS to fix bugs in the system which until the latest mandatory updates did not occur.

Not very impressed with the same rehashed answers either. We are not a bunch of morons and telling us 5 methods which do not address the issue is a waste of our time. If you do not know what the problems are,I strongly suggest you speak to a supervisor.
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