Windows 8 Store App is not working

Anonymous
2013-05-24T14:15:30+00:00

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu.  I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

I have found some similar issues on the forums but none of their fixes have worked for me.

This is a Windows 8 PC, not a tablet.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2014-08-11T13:21:04+00:00

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

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Anonymous
2013-05-25T08:07:59+00:00

Hi James,

I understand that the Window Store app is not working.

1.    Are all other start screen apps work correctly?

  1. Have you made any recent changes to the computer?

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).

b. Go to command prompt, type desk.cpl.

c. Please change the resolution of the screen to 1366*768.

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.

Please go through the following link for troubleshooting.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

a. Press Windows key + R

b. Type wsreset.exe and hit enter.

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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  1. Anonymous
    2014-09-01T12:47:03+00:00

    Sorry, not up for reinstalling all apps added from purchased programs or websites.  Thanks for your efforts.

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  2. Anonymous
    2014-09-01T11:48:12+00:00

    Hello Keith,

    Thank you for the prompt response.

    It is unfortunate that none of the suggestions worked for you.

    I would suggest you refresh Windows without affecting your files and check the issue.

    Refer:

    How to refresh, reset, or restore your PC

    http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

    Note: Apps you installed from websites and DVDs will be removed. Apps that came with your PC and apps you installed from the Windows Store will be reinstalled. Windows puts a list of removed apps on your desktop after refreshing your PC.

    I hope it helps.

    Thank you

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  3. Anonymous
    2014-09-01T11:35:15+00:00

    Everything suggested was tried and the 'store' still does not work.  As stated earlier in my reply, I could not run all store files through the troubleshooter program suggested.  I have at least 50 + store files that were created when I downloaded KB2973544 in error - even though within hour of that download, I restored my computer to an earlier date 8/12.  I do not want to download 8.1.  May try Linux.

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