Windows 8 Store App is not working

Anonymous

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu. I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

I have found some similar issues on the forums but none of their fixes have worked for me.

This is a Windows 8 PC, not a tablet.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

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Answer accepted by question author

Anonymous

Hi James,

I understand that the Window Store app is not working.

1. Are all other start screen apps work correctly?

Have you made any recent changes to the computer?

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).

b. Go to command prompt, type desk.cpl.

c. Please change the resolution of the screen to 1366*768.

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.

Please go through the following link for troubleshooting.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

a. Press Windows key + R

b. Type wsreset.exe and hit enter.

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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136 additional answers

Anonymous

2013-10-17T03:07:40+00:00

I'm having the same problem. Just bought a Lenovo all in one computer from Staples. Got my programs installed. A few days later Windows does some updates and then it hangs on the user login screen. Did a system restore to get to the start screen and now no apps work. Nothing but the shortcuts to the desktop apps. The store crashes right after the green screen.

I never had a chance to even get to like Windows 8. You really blew it Microsoft!

Please fix this!
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Anonymous

2013-10-13T21:35:06+00:00

Dear Microsoft,

It appears abundantly clear that this thread is either too short for a real response or that there simply is no answer to the underlying questions. There is a problem with the "Apps" or "Tiles" functions in windows 8.

I am running a newer Samsung windows 8 PC and was very happy windows 8 until resent Microsoft updates. One month ago every app ran fine. Factory loads from Microsoft, Samsung, and a few additions that I'm sure meet your approval. Weather.com, Facebook, Linked IN, E-Bay, Amazon, etc...

There are no unorthodox loads on my PC, yet the App store is broken inexplicably and I cannot update any apps now or open any apps now. I have tried every method you have posted here in this thread.

I, like many others here refuse to re-load a factory loaded machine that clearly functions in every other manner except for what windows 8 was built for in the first place (Apps, Tiles).

What's wrong with this picture.

Very Disappointed,

BM
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Anonymous

2013-09-30T15:14:58+00:00

BTW.

If I try to log in with my live mail account I cannot get "trust this PC" to configure, and yep gone through all the stages to try and make that work too.

I'm convinced that the app are checking the account registered with the store app and are getting a clash.

I seem to remember that after a recent update I was forced to change my password as it now has to contain both alpha and numeric digits

I'm joining the "why should I reinstall because Microsoft cannot be bothered to help us sort this". Have added third party software to create start bar and run my laptop like windows 7 (just peeved I wasted so much money on a touchscreen).

Windows 8 ..... no mouse, no keyboard, NO DAM GOOD
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