Windows 8 Store App is not working

Anonymous
2013-05-24T14:15:30+00:00

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu.  I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

I have found some similar issues on the forums but none of their fixes have worked for me.

This is a Windows 8 PC, not a tablet.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2014-08-11T13:21:04+00:00

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

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Anonymous
2013-05-25T08:07:59+00:00

Hi James,

I understand that the Window Store app is not working.

1.    Are all other start screen apps work correctly?

  1. Have you made any recent changes to the computer?

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).

b. Go to command prompt, type desk.cpl.

c. Please change the resolution of the screen to 1366*768.

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.

Please go through the following link for troubleshooting.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

a. Press Windows key + R

b. Type wsreset.exe and hit enter.

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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  1. Anonymous
    2013-11-02T13:27:56+00:00

    As soon as my open my windows store, it displays "that store was not able to connect due to a server problem" even when I'm connected to the internet.

    Help.

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  2. Anonymous
    2013-10-26T19:01:35+00:00

    I had this issue for months, i used all the methods countless times (the ones recommended by microsoft support). So i believe that it is the only way to solve it (unlike other methods, it also does not make you lose any data on the computer). Creating new account and updating to 8.1 did not take much time either.

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  3. Anonymous
    2013-10-26T11:36:50+00:00

    Same issues as all the above posters, also tried all the solutions. Not used the PC for a while came back to upgrade via the store and nilch. Catch 22.

    So seriously the best solution is to create another random user and upgrade via that to what 8.1 beta quality software..?

    I'm sorry but the era of the PC is going rapidly, compare a simple workflow to check email for instance.. Say between Ios/Android and this software?

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