Windows 8 Store App is not working

Anonymous
2013-05-24T14:15:30+00:00

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu.  I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

I have found some similar issues on the forums but none of their fixes have worked for me.

This is a Windows 8 PC, not a tablet.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2014-08-11T13:21:04+00:00

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

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Anonymous
2013-05-25T08:07:59+00:00

Hi James,

I understand that the Window Store app is not working.

1.    Are all other start screen apps work correctly?

  1. Have you made any recent changes to the computer?

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).

b. Go to command prompt, type desk.cpl.

c. Please change the resolution of the screen to 1366*768.

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.

Please go through the following link for troubleshooting.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

a. Press Windows key + R

b. Type wsreset.exe and hit enter.

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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  1. Anonymous
    2014-02-21T01:05:56+00:00

    ONCE I HAVE ALSO THIS PROBLEM NOT OPENING STORE GAME MUSIC CAN'T GO TO SETTINGS

    WHEN I START MY PC THERE WILL BE A BLACK SCREEN WHEN I CLOSE MY LAPTOP FOR 10 TO 15 MINUTES I WILL SEE LOG ON SCREEN THE THE LOG ON SCREEN WILL FLASH 

    SO I REALISED THAT WHEN LAST DAY WHEN I USED MY PC I INSTALLED A SOFTWARE I NEED 

    TO UNINSTALL IT BUT I CANT ON MY PC AND THE ABOVE PROBLEMS ARE SHOWN

    SO I DO AS FOLLOWS AND THE PROBLEM HAS GONE

      1.

    • I SWITCH ON MY PC AND BEFORE LOADING IT I PRESS F8
    • A SCREEN APPEARS  SHOWING WHAT TO SELECT
    • FROM THAT CHOSE THE NUMBER CORRESPONDING TO SAFE MODE

    YOUR PC WILL TURN ON AND GO TO CONTROL PANAL AND UNINSTAL ALL THE UNWANTED SOFTWARE

        2.

    • PRESS WINDOWS +R AND TYPE MSCONFIG AND UNDER STARTUP OPENTASK MANAGER
    • DISABLE ALL THE UNWANTED(DONT DIABLE INTEL MICROSOFT ETC)
    • PRESS WINDOWS +R AND TYPE TEMP PRESS ENTER AND DELETE ALL THE FILES
    • A MESSAGE APPEAR AS ABOVE IMAGE & PRESS ESCAPE
    • PRESS  WINDOWS +R AND TYPE %TEMP% AND DELETE ALL THE FILES
    • A MESSAGE APPEAR AS ABOVE IMAGE & PRESS ESCAPE

    RESTART YOUR PC

    HOPE IT WILL HELP YOU

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  2. Anonymous
    2014-02-12T18:18:35+00:00

    THANK YOU!!!  My windows apps quick working for no reason and couldn't figure out why. Kept telling me I didn't have internet connection which I knew I did because I could still search the internet.   On the phone with Toshiba for over 2 hours and couldn't figure it out and then then wanted to charge me because they said it was a software problem.  Forget it!!!  This worked for me.  Went to LAN settings and unchecked proxy server and my apps and store is working again.

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  3. Anonymous
    2014-02-06T13:49:14+00:00

    when i open store it retun to start window. and how to repair it...

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