Windows 8 Store App is not working

Anonymous
2013-05-24T14:15:30+00:00

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu.  I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

I have found some similar issues on the forums but none of their fixes have worked for me.

This is a Windows 8 PC, not a tablet.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2014-08-11T13:21:04+00:00

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

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Anonymous
2013-05-25T08:07:59+00:00

Hi James,

I understand that the Window Store app is not working.

1.    Are all other start screen apps work correctly?

  1. Have you made any recent changes to the computer?

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).

b. Go to command prompt, type desk.cpl.

c. Please change the resolution of the screen to 1366*768.

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.

Please go through the following link for troubleshooting.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

a. Press Windows key + R

b. Type wsreset.exe and hit enter.

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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  1. Anonymous
    2014-05-24T07:06:03+00:00

    It showing this

    ms-windows-store:Purge Caches

     The Remote Procedure call failed.

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  2. Anonymous
    2014-05-12T11:52:52+00:00

    Hi Balaji,

    By running a command Powershell with some of the switches alongwith may help in getting the issue resolved.

    Perform the steps suggested by dlorde from the link mentioned below and see if it helps.

    **http://answers.microsoft.com/en-us/windows/forum/windows\_8-windows\_store/windows-store-apps-wont-open-and-the-store-app/114980d8-b835-41f6-bffd-debe7ad1b3ea**

    Note: Press Windows key + X, then click Command prompt and then type the full Powershell command.

    Please reply if you have any questions.

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  3. Anonymous
    2014-05-10T02:41:37+00:00

    The store app, after a system refresh (windows 8.1 downgraded to windows 8 automatically), is not opening. WSreset.exe says that the app cannot be opened because it cannot find a valid license.

    I have checked the activation of windows, and it says that this copy is activated and licensed.

    I want to upgrade to Windows 8.1, and the store app is not opening. Kindly help.

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