Windows 8 Store App is not working

Anonymous
2013-05-24T14:15:30+00:00

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu.  I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

I have found some similar issues on the forums but none of their fixes have worked for me.

This is a Windows 8 PC, not a tablet.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2014-08-11T13:21:04+00:00

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

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Anonymous
2013-05-25T08:07:59+00:00

Hi James,

I understand that the Window Store app is not working.

1.    Are all other start screen apps work correctly?

  1. Have you made any recent changes to the computer?

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).

b. Go to command prompt, type desk.cpl.

c. Please change the resolution of the screen to 1366*768.

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.

Please go through the following link for troubleshooting.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

a. Press Windows key + R

b. Type wsreset.exe and hit enter.

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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  1. Anonymous
    2016-02-01T20:23:05+00:00

    Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu.  I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

    I have found some similar issues on the forums but none of their fixes have worked for me.

    This is a Windows 8 PC, not a tablet.

    I had the same issue with my Desktop and Surface Pro 3, (both running 8.1, with all the latest security updated).  I searched several sites and tried a half a dozen fixes, that didn't work.  Then I found this fix that worked immediately for me.  It's a 1 step fix, Run the App Troubleshooter from Microsoft, and this tool fixed my issue on both systems. Here's the fix I found from Microsoft.

    Step 1: Run App Troubleshooter.

    Note: The troubleshooter automatically fixes some issues that might prevent your apps from running, including suboptimal screen resolution and incorrect security or account settings.

    http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

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  2. Anonymous
    2015-02-25T23:28:51+00:00

    Your fix was most helpful as several of the fixes listed by Microsoft either did not work or only worked on 8.1. I was desperately searching for a solution as I work on laptops and computers and the one I am presently working on needed to be updated to 8.1 but refused to connect to the app store. 

    Thank you for your post!

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  3. Anonymous
    2014-12-18T03:11:24+00:00

    Hello Red,

    Thank you for your input.

    I hope that your findings may help other community members to resolve similar issues.

    I appreciate your efforts.

    Thank you

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