Windows 8 Store App is not working

Anonymous
2013-05-24T14:15:30+00:00

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu.  I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

I have found some similar issues on the forums but none of their fixes have worked for me.

This is a Windows 8 PC, not a tablet.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2014-08-11T13:21:04+00:00

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

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Anonymous
2013-05-25T08:07:59+00:00

Hi James,

I understand that the Window Store app is not working.

1.    Are all other start screen apps work correctly?

  1. Have you made any recent changes to the computer?

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

a. Press Windows + x, Click or tap Command Prompt (Administrator).

b. Go to command prompt, type desk.cpl.

c. Please change the resolution of the screen to 1366*768.

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.

Please go through the following link for troubleshooting.

What to do if you have problems with an app:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

Method 3:

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

a. Press Windows key + R

b. Type wsreset.exe and hit enter.

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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  1. Anonymous
    2013-09-14T08:19:29+00:00

    Hi again. I tried creating a new local account and the Windows Store works. It still does not work on my old account.

    This seems like an OK workaround, although you'll have to install your apps again under the new account. This is better than doing a windows reinstall and the issue may re-appear.

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  2. Anonymous
    2013-09-14T08:13:37+00:00

    The following isn't a complete solution, but maybe it helps. I think the issue has something to do with accounts.

    Windows 8 came pre installed on my new PC. When I originally activated Windows 8, I set things up with my son's account. Later I set up accounts for each family member.

    The Windows Store connection error started appearing, but only on the new accounts, not on the original admin account.

    So now I can signin to my son's account and the connection issue is NOT there. It works, the updates work, etc. I have tried playing with changing the type of account and with the Store settings to see if it will fix the problem, but no luck.

    Like I said, this isn't a complete fix, but maybe it gives you something to investigate.

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  3. Anonymous
    2013-09-08T21:38:47+00:00

    All sound good to try BUT ...

    I am NOT on a proxy server or a LAN ...

    So I can't try anything you said

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