Srttrail.txt error and keeps on automatic repairing

Anonymous

Original title: I have the srttrail.txt error

I have srttrail.txt error and keeps on automatic repairing and then giving me the option to advance repair and shut down I have tried to start it up in safe mode but the same happens it goes in to automatic repair and you get the same two options and I am now at a loss of what to do next please help me as I am lost without my PC working

Regards

David Lord

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Anonymous

Hi,

Thank you for posting the query in Microsoft community!

I can imagine the inconvenience you have experienced. I will definitely help you in fixing the issue.

Did you make any changes on the computer prior to the issue?

**Method 1:**Disconnect all the external devices (printers, scanner, USB (universal serial bus) drives, etc...) Except mouse and the keyboard and then boot up. If this corrects the issue then add the devices back one at a time until you discover the piece of hardware causing the issue. Then get any updated drivers\software for the device.

Method 2:

I would suggest you to perform a startup repair using Windows 8 bootable DVD or USB drive and check if that helps.

a) Insert the installation DVD or USB and boot Windows 8 from it.

b) In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.

c) Click on ‘Repair your computer’ and select ‘Troubleshoot’.

d) Click on ‘Advanced options’ and select ‘Automatic Repair’ and select the operating system.

Method 3:

If the issue persists then you may perform a refresh of the Operating System,

Refer the steps for the same-

a) Boot with the Windows 8 DVD and then select “Next”.

b) Now, select “Repair” and then select “Refresh your PC”.

You may refer the article for detailed information about a Refresh-

How to restore, refresh, or reset your PC

http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

If you are still facing the issue, please reply and we will be glad to help you.

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Anonymous

I have tried to start it up in safe mode

So you have been able to get in the Advanced Options? Then you should be able to get into the Command only boot and use the tools there, first to find out what has gone wrong and second to fix it (depending on what that analysis determined.) Have you looked at the srttrail.txt for clues at least? Other significant logs are supposedly in a directory called Panther.

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Anonymous

Can you help me sort out my problem.

Not really. As I indicated my approach would be to try to look at the available diagnostics. I am willing to try to help with suggestions. But it still isn't clear to me how far you have been able to get into the Advanced Options.

FWIW I don't think the one that you found is a sufficient clue about what went wrong. Also, I wasn't sure how you had acquired it. I have had the impression that people might have been transcribing such information from a message window rather than actually opening the file itself. E.g. if that was its entire content then I think it is completely inadequate as a useful clue. Then perhaps go and have a look at setuperr.log or some of the other files the install creates. Sort by Date Modified so you know which ones were written last.

HTH

Robert

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71 additional answers

Anonymous

2013-03-01T16:55:49+00:00

Reset your PC asked for a disk....and apparently the Windows 8 Pro upgrade disk isn't the one that it wants as it tells me that it's not the right one.

It wants your bootable media.

http://www.eightforums.com/tutorials/2855-system-repair-disc-create-windows-8-a.html

I think I have seen somewhere someone's suggestion for creating it even after you need to use it but it may not have been on that help site.

gave "Advanced Options" a whirl......and it does nothing....just sits there.

It should be showing you a menu and a Restart button, so my guess is your boot records need to be rebuilt.   Commands for doing that would be in the bootable media too.

But it sounds like you are getting a boot of some kind, so maybe something else is wrong, e.g. video seems to be a common problem area.

Please clarify what you are seeing using the images in this help page

http://www.eightforums.com/tutorials/2269-system-recovery-options-boot-windows-8-a.html

the other "answer" that keeps talking about a Panther folder

That is about getting diagnostics to try to understand your crash symptom. You need something bootable to do that.

HTH

Robert
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Anonymous

2013-03-01T18:56:04+00:00

Reset your PC asked for a disk....and apparently the Windows 8 Pro upgrade disk isn't the one that it wants as it tells me that it's not the right one.

It wants your bootable media.

http://www.eightforums.com/tutorials/2855-system-repair-disc-create-windows-8-a.html

I think I have seen somewhere someone's suggestion for creating it even after you need to use it but it may not have been on that help site.

gave "Advanced Options" a whirl......and it does nothing....just sits there.

It should be showing you a menu and a Restart button, so my guess is your boot records need to be rebuilt.   Commands for doing that would be in the bootable media too.

But it sounds like you are getting a boot of some kind, so maybe something else is wrong, e.g. video seems to be a common problem area.

Please clarify what you are seeing using the images in this help page

http://www.eightforums.com/tutorials/2269-system-recovery-options-boot-windows-8-a.html

the other "answer" that keeps talking about a Panther folder

That is about getting diagnostics to try to understand your crash symptom. You need something bootable to do that.

HTH

Robert

Robert,

I can't make a system repair disc as all I can do when I turn my laptop on is to either hit "F2" to get into my "PhoenixBIOS Setup Utility" screen or the screen that says that my computer is being diagnosed

(Black Screen with a Blue Window in the middle and dots going around in a circle in the middle of the screen near the bottom first the words "Preparing Automatic Repair" come up and then the screen goes totally black and comes back with the same blue window in the middle of a black screen with the dots going around in a circle in the middle near the bottlm with the words "Diagnosing Your PC")

The farthest I can get is to the Troubleshoot screen as stated above, it is the 2nd screen shot on site you suggested

http://www.eightforums.com/tutorials/2269-system-recovery-options-boot-windows-8-a.html

It has the three options, Refresh, Reset, or Advanced Options. Refresh doesn't fix my problem, Reset just asks for the disks I don't have, and Advanced Options doesn't do anything, when I click on it I get a blank screen with no options to do anything.

So.......I have no "bootable" disks or USB's and when you mentioned making a system repair disk I had a fleeting thought that I might be able to make one on my desktop computer and use it on the Laptop to get it back up and running however, the Desktop is a 64 bit and the Laptop is a 32 bit so that's out of the question and the Tablet runs on Android Ice Cream Sandwich so it won't help either. I have 3 other machines that I have bought the Windows 8 Pro upgrade disks to use on all of them but if I am going to have this problem on all of them I'm just going to return all the Upgrade disks to Windows 8 to the store cause I'm not going to fry 4 computers!    Although I have learned one valuable lesson so far and that's to make one of those "System Repair Disks" because I always thought that was what the

"OEM factory recovery/restore/repair disc" was for.

Is there any hope left for my poor laptop?
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