Windows 7 - Blue screen problem - samsung all in one

Anonymous
2013-02-05T09:38:55+00:00

I keep getting a blue screen on my samsung all in one PC. It have been rarely used. After starting up windows i normally get a blud screen, the last time it happened i got he following error report:

BCCode: c2

BCP1: 0000000000000007

BCP2: 000000000000109B

BCP3: 0000000000000000

BCP4: FFFFF8A003509D30

OS version: 6_1_7601

Service pack: 1_0

Product 768_1

Files that help describe the problem:

windows\minidump\020513-26395-01.dmp

Users\adielynch\appdata\local\temp\WER-36644-0.sysdata.xml

Any help would be most appreciated.

thanks

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Original title: Windows 7  - Blue screen problem

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-03-22T10:00:36+00:00

    Hi Gerry

    I have now uploaded the updated sys and app log to the sky drive in folder "updated 22 march":

    https://skydrive.live.com/?cid=24E0BC6C1D07AED8&id=24E0BC6C1D07AED8%21127

    cheers

    Adie

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  2. Anonymous
    2013-03-22T17:31:30+00:00

    Please post a copy of your latest dumpfile as shared file to your Sky Drive with a link here.

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here.

    For a separate problem run the Fix it in this KB Article

    http://support.microsoft.com/kb/2545227

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  3. Anonymous
    2013-03-22T22:43:37+00:00

    I have uploaded the last 3 dump files to the sky drive. I got a blue screen  last night the said PFN_list_corrupt. I had not see that one before...dump file is in sky drive.

    sysinfo is also in the folder "updated 22nd march"

    https://skydrive.live.com/?cid=24E0BC6C1D07AED8&id=24E0BC6C1D07AED8%21127

    cheers

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  4. Anonymous
    2013-03-22T23:31:53+00:00

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  5. Anonymous
    2013-03-23T06:56:40+00:00

    I have downloaded and updated the firmware. However, i can still not downloaded the driver update...i received the same error msg as before:

    Hardware information<br><br><br> Name ATI Radeon Graphics Processor <br> Manufacturer ATI Technologies Inc <br> Device ID 0x6760 <br> Vendor ID 0x1002 <br> Class Code 0x030000 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d <br> Other hardware
    Existing packages<br><br><br> ATI Catalyst Install Manager <br> --- <br> AMD APP SDK Runtime <br> HDMI/DP Audio Driver <br> Microsoft Visual C++ 2010 Redistributable <br> Catalyst Control Center
    Packages for install <br><br>ATI Catalyst Install Manager<br><br><br> Final Status: Success <br> --- --- <br> Version of Item: 3.0.829.0 <br> Size: 20 Mbytes <br><br><br>ATI Display Driver<br><br><br> Final Status: Fail <br> --- --- <br> Version of Item: 8.860.0.0000 <br> Size: 90 Mbytes
    Other detected devices
    Manufacturer ATI Technologies Inc <br> Device ID 0xaa98 <br> Vendor ID 0x1002 <br> Class Code 0x040300 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d
    Error messages
    Driver Install: the installation failed <br> ---

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