Windows 7 - Blue screen problem - samsung all in one

Anonymous
2013-02-05T09:38:55+00:00

I keep getting a blue screen on my samsung all in one PC. It have been rarely used. After starting up windows i normally get a blud screen, the last time it happened i got he following error report:

BCCode: c2

BCP1: 0000000000000007

BCP2: 000000000000109B

BCP3: 0000000000000000

BCP4: FFFFF8A003509D30

OS version: 6_1_7601

Service pack: 1_0

Product 768_1

Files that help describe the problem:

windows\minidump\020513-26395-01.dmp

Users\adielynch\appdata\local\temp\WER-36644-0.sysdata.xml

Any help would be most appreciated.

thanks

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Original title: Windows 7  - Blue screen problem

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-03-19T10:57:52+00:00

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here.

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  2. Anonymous
    2013-03-19T11:40:23+00:00

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  3. Anonymous
    2013-03-19T13:41:56+00:00

    This time i got a same error msg.

    What was the error message?

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  4. Anonymous
    2013-03-20T10:32:37+00:00

    it was this error msg/log report:

    Hardware information<br><br><br> Name ATI Radeon Graphics Processor <br> Manufacturer ATI Technologies Inc <br> Device ID 0x6760 <br> Vendor ID 0x1002 <br> Class Code 0x030000 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d <br> Other hardware
    Existing packages<br><br><br> ATI Catalyst Install Manager <br> --- <br> AMD APP SDK Runtime <br> HDMI/DP Audio Driver <br> Microsoft Visual C++ 2010 Redistributable <br> Catalyst Control Center
    Packages for install <br><br>ATI Catalyst Install Manager<br><br><br> Final Status: Success <br> --- --- <br> Version of Item: 3.0.829.0 <br> Size: 20 Mbytes <br><br><br>ATI Display Driver<br><br><br> Final Status: Fail <br> --- --- <br> Version of Item: 8.860.0.0000 <br> Size: 90 Mbytes
    Other detected devices
    Manufacturer ATI Technologies Inc <br> Device ID 0xaa98 <br> Vendor ID 0x1002 <br> Class Code 0x040300 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d
    Error messages
    Driver Install: the installation failed <br> ---

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  5. Anonymous
    2013-03-20T14:59:53+00:00

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as and give the file a name. Do the same for the Applications log.

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