Windows 7 - Blue screen problem - samsung all in one

Anonymous
2013-02-05T09:38:55+00:00

I keep getting a blue screen on my samsung all in one PC. It have been rarely used. After starting up windows i normally get a blud screen, the last time it happened i got he following error report:

BCCode: c2

BCP1: 0000000000000007

BCP2: 000000000000109B

BCP3: 0000000000000000

BCP4: FFFFF8A003509D30

OS version: 6_1_7601

Service pack: 1_0

Product 768_1

Files that help describe the problem:

windows\minidump\020513-26395-01.dmp

Users\adielynch\appdata\local\temp\WER-36644-0.sysdata.xml

Any help would be most appreciated.

thanks

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Original title: Windows 7  - Blue screen problem

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-03-03T08:55:28+00:00

    I do not know why it did not install.

    Try this link:

    http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

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  2. Anonymous
    2013-03-03T09:06:42+00:00

    no worries...maybe i have to uninstall the current version first. ill try that.

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  3. Anonymous
    2013-03-03T09:14:08+00:00

    wow...this is frustrating...BSOD BAD_POOL_CALLER! 

    Thats 3 different BSOD Msgs.

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  4. Anonymous
    2013-03-03T09:22:19+00:00

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  5. Anonymous
    2013-03-16T02:46:15+00:00

    Unfortunately the AMD Catalyst did not work. I got the error message "AMD Catalyst mobility cannot be downloaded due to incompatible hardware/software on your computer.

    The version of your graphics adapter is not supported.

    Please contact your notebook manufacturer for a driver update"

    Im going to have a look on the samsung website for a driver update again.

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