Windows 7 - Blue screen problem - samsung all in one

Anonymous
2013-02-05T09:38:55+00:00

I keep getting a blue screen on my samsung all in one PC. It have been rarely used. After starting up windows i normally get a blud screen, the last time it happened i got he following error report:

BCCode: c2

BCP1: 0000000000000007

BCP2: 000000000000109B

BCP3: 0000000000000000

BCP4: FFFFF8A003509D30

OS version: 6_1_7601

Service pack: 1_0

Product 768_1

Files that help describe the problem:

windows\minidump\020513-26395-01.dmp

Users\adielynch\appdata\local\temp\WER-36644-0.sysdata.xml

Any help would be most appreciated.

thanks

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Original title: Windows 7  - Blue screen problem

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-03-25T13:50:41+00:00

    “do you think the complete restore will reinstall the removed AMD Radeon HD 6470M driver"

    The answer to your question is no.

    How did you buy the Samsung computer? Local shop, online or?

    In the UK or anywhere in Europe the computer would still be under warranty!

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  2. Anonymous
    2013-03-27T12:44:26+00:00

    unfortunately,i bought it from an online auction website...no warranty.

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  3. Anonymous
    2013-07-20T01:26:19+00:00

    “do you think the complete restore will reinstall the removed AMD Radeon HD 6470M driver"

     

    The answer to your question is no. 

    JUST WANTED TO UPDATE THIS FOR ANYONE WHO WANTED TO KNOW. i DID A SYSTEM RESTORE TO MARCH 3RD (WHEN I ORIGINALLY UNINSTALLED THE DRIVER) AND THE ADM 6470M HAS NOW REINSTALLED ITSELF AFTER SYSTEM RESTORE :)

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