Windows 7 - Blue screen problem - samsung all in one

Anonymous
2013-02-05T09:38:55+00:00

I keep getting a blue screen on my samsung all in one PC. It have been rarely used. After starting up windows i normally get a blud screen, the last time it happened i got he following error report:

BCCode: c2

BCP1: 0000000000000007

BCP2: 000000000000109B

BCP3: 0000000000000000

BCP4: FFFFF8A003509D30

OS version: 6_1_7601

Service pack: 1_0

Product 768_1

Files that help describe the problem:

windows\minidump\020513-26395-01.dmp

Users\adielynch\appdata\local\temp\WER-36644-0.sysdata.xml

Any help would be most appreciated.

thanks

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Original title: Windows 7  - Blue screen problem

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-03-03T08:04:41+00:00

    Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share and post a link here.

    Hey Gerry

    I have uploaded the sys info file to the drive https://skydrive.live.com/?cid=24E0BC6C1D07AED8#cid=24E0BC6C1D07AED8&id=24E0BC6C1D07AED8%21127

    I am currently downloading the drivers you advised...but its taking longer as im getting blue screens every so often.

    UPDATE: just got a BSOD when installing the updated VGA driver- THE BSOD error was: system_service_exception

    cheers

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  2. Anonymous
    2013-03-03T07:12:42+00:00

    Update the USB 3.0 driver to version 1.14.3.0

    Update the Sound (Audio) driver to version 6.0.1.6647

    Update the VGA (Graphics) AMD driver to version 8.860.0.0

    http://www.samsung.com/au/support/model/DP700A3B-S02AU-downloads#

    Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share and post a link here.

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  3. Anonymous
    2013-03-03T07:11:45+00:00

    UPDATE: 

    I went to open my photos and got a blue screen again....this was with the display driver AMD Radeon NOT installed.

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  4. Anonymous
    2013-03-03T06:26:16+00:00

    Hey Vinod

    I have now followed all steps in the link and i am able to boot in safe mode as well as normal.

    I could not find a device name video card driver in device manager (see screenshot my device list in sky drive) but there was a display driver named: AMD Radeon HD 6470m

    I tried to update it but the pop up message said it was up to date. I then uninstalled it but when i restarted there was a different one in its place...a Standard VGA Graphics adapter.

    The problem is that the screen resolution now looks stretched/distorted (see before and after desktop screenshot images in sky drive). I have tried all the different resolution settings available but none of them look good.

    The pc has not crashed in the last hour since i removed the AMD Radeon HD 6470m but i suppose its not to say it wont.

    Can you recommend another display driver i can install that will give me the same visual display as the Radeon or should i just re-install the Radeon?

    https://skydrive.live.com/#cid=24E0BC6C1D07AED8&id=24E0BC6C1D07AED8%21127

    many thanks

    Adie

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  5. Anonymous
    2013-03-03T02:39:24+00:00

    Thank you for the above information.

    Let me ask you a quick question.

    1.       Did you try all the steps mentioned from the link?

    2.       Are you able to boot in Safe mode?

    Check if the issue is caused by some of the hardware malfunctioning on your computer. I suggest that you disconnect all the External devices connected to your computer, and reconnect only mouse and the keyboard and check if you have the same issue.

    I would also suggest you to try uninstalling and reinstalling the video card driver in device manager.

    a.     Go to Start, type devmgmt.msc and press Enter.

    b.     Right-Click on the video drives and Select “Uninstall”.

    c.     Restart the computer

    d.     Drivers should get installed automatically after restarting the computer.

    You may check for an updated driver from the computer manufacturer and install the latest version.

    Feel free to get back to us if you have any question related to Windows. We would be glad to help you.

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