Thnak you Gerry for your continued help with this issue. I have uploaded the said file to the sky drive here in the folder named "updated info 19th March" :
https://skydrive.live.com/?cid=24E0BC6C1D07AED8&id=24E0BC6C1D07AED8%21127
cheers
Adie
Windows 7 - Blue screen problem - samsung all in one
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Anonymous
I keep getting a blue screen on my samsung all in one PC. It have been rarely used. After starting up windows i normally get a blud screen, the last time it happened i got he following error report:
BCCode: c2
BCP1: 0000000000000007
BCP2: 000000000000109B
BCP3: 0000000000000000
BCP4: FFFFF8A003509D30
OS version: 6_1_7601
Service pack: 1_0
Product 768_1
Files that help describe the problem:
windows\minidump\020513-26395-01.dmp
Users\adielynch\appdata\local\temp\WER-36644-0.sysdata.xml
Any help would be most appreciated.
thanks
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Original title: Windows 7 - Blue screen problem
Windows for home | Previous Windows versions | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
53 answers
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Anonymous
2013-03-19T09:59:09+00:00 -
Anonymous
2013-03-19T09:41:26+00:00 Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.
To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as and give the file a name. Do the same for the Applications log.
Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here.
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Anonymous
2013-03-19T09:33:23+00:00 I still have not been able to resolve this matter. Samsung sent me the driver on a usb and i receive the same error message when trying to install:
Hardware information<br><br><br> Name ATI Radeon Graphics Processor <br> Manufacturer ATI Technologies Inc <br> Device ID 0x6760 <br> Vendor ID 0x1002 <br> Class Code 0x030000 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d <br> Other hardware Existing packages<br><br><br> AMD APP SDK Runtime <br> --- <br> HDMI/DP Audio Driver <br> Microsoft Visual C++ 2010 Redistributable <br> Catalyst Control Center Packages for install <br><br>ATI Catalyst Install Manager<br><br><br> Final Status: Success <br> --- --- <br> Version of Item: 3.0.829.0 <br> Size: 20 Mbytes <br><br><br>ATI Display Driver<br><br><br> Final Status: Fail <br> --- --- <br> Version of Item: 8.860.0.0000 <br> Size: 90 Mbytes Other detected devices Manufacturer ATI Technologies Inc <br> Device ID 0xaa98 <br> Vendor ID 0x1002 <br> Class Code 0x040300 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d Error messages Driver Install: the installation failed <br> --- Does anyone have any ideas on how i can resolve this?
cheers
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Anonymous
2013-03-16T02:46:15+00:00 Unfortunately the AMD Catalyst did not work. I got the error message "AMD Catalyst mobility cannot be downloaded due to incompatible hardware/software on your computer.
The version of your graphics adapter is not supported.
Please contact your notebook manufacturer for a driver update"
Im going to have a look on the samsung website for a driver update again.
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Anonymous
2013-03-03T09:22:19+00:00