Windows 7 - Blue screen problem - samsung all in one

Anonymous
2013-02-05T09:38:55+00:00

I keep getting a blue screen on my samsung all in one PC. It have been rarely used. After starting up windows i normally get a blud screen, the last time it happened i got he following error report:

BCCode: c2

BCP1: 0000000000000007

BCP2: 000000000000109B

BCP3: 0000000000000000

BCP4: FFFFF8A003509D30

OS version: 6_1_7601

Service pack: 1_0

Product 768_1

Files that help describe the problem:

windows\minidump\020513-26395-01.dmp

Users\adielynch\appdata\local\temp\WER-36644-0.sysdata.xml

Any help would be most appreciated.

thanks

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Original title: Windows 7  - Blue screen problem

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-03-19T13:41:56+00:00

    This time i got a same error msg.

    What was the error message?

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  2. Anonymous
    2013-03-19T11:40:23+00:00

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  3. Anonymous
    2013-03-19T10:57:52+00:00

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here.

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  4. Anonymous
    2013-03-19T10:46:58+00:00

    Hey Gerry

    Im not sure if i followed the procedure correctly. I uninstalled the Standard VGA and then restarted computer. The driver had auto re installed on restart. I then went to the folder where the new driver was and ran the setup.exe file. This time i got a same error msg.

    I can go though device manager like you said and click update driver on the Standard VGA and then browse the computer for software but i don't know what file to select from the new driver folder.

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  5. Anonymous
    2013-03-19T10:18:06+00:00

    [Problem Devices]

    Device PNP Device ID Error Code 

    Standard VGA Graphics Adapter PCI\VEN_1002&DEV_6760&SUBSYS_B084144D&REV_00\4&4DCA75F&0&0008 This device is disabled.

    In Device Manager right click on the Device and select Uninstall and restart your computer. It should then resinstall the device and you can install the updated driver. Before uninstalling the device make a note of where you have placed the driver so that when you go to update the the driver you can browse to and point the system at the folder where you have placed the driver. If the driver is in a zipped file unzip it before trying to update the driver as the updating process will fail if the driver has not been unzipped.

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