Windows 7 - Blue screen problem - samsung all in one

Anonymous
2013-02-05T09:38:55+00:00

I keep getting a blue screen on my samsung all in one PC. It have been rarely used. After starting up windows i normally get a blud screen, the last time it happened i got he following error report:

BCCode: c2

BCP1: 0000000000000007

BCP2: 000000000000109B

BCP3: 0000000000000000

BCP4: FFFFF8A003509D30

OS version: 6_1_7601

Service pack: 1_0

Product 768_1

Files that help describe the problem:

windows\minidump\020513-26395-01.dmp

Users\adielynch\appdata\local\temp\WER-36644-0.sysdata.xml

Any help would be most appreciated.

thanks

Ad

Original title: Windows 7  - Blue screen problem

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

53 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-03-23T08:08:37+00:00

    I am not sure you need to update your graphics. 

    With the current VGA graphics driver i can only go to a resolution of 1400x1050. To get a proper image display on the 23 inch monitor i need a resolution of 1600x1200.

    I cant figure out why it wont install the updated driver you  recommended for this model on the samsung website.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-03-23T07:39:13+00:00

    I have now uploaded the 2 files and removed the older versions.

    https://skydrive.live.com/?cid=24E0BC6C1D07AED8&id=24E0BC6C1D07AED8%21142

    cheers

    Adie

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-03-23T07:28:18+00:00

    I am not sure you need to update your graphics.

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as and give the file a name. Do the same for the Applications log.

    Please remove redundant files from your Sky Drive so that it only contains current files.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-03-23T06:56:40+00:00

    I have downloaded and updated the firmware. However, i can still not downloaded the driver update...i received the same error msg as before:

    Hardware information<br><br><br> Name ATI Radeon Graphics Processor <br> Manufacturer ATI Technologies Inc <br> Device ID 0x6760 <br> Vendor ID 0x1002 <br> Class Code 0x030000 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d <br> Other hardware
    Existing packages<br><br><br> ATI Catalyst Install Manager <br> --- <br> AMD APP SDK Runtime <br> HDMI/DP Audio Driver <br> Microsoft Visual C++ 2010 Redistributable <br> Catalyst Control Center
    Packages for install <br><br>ATI Catalyst Install Manager<br><br><br> Final Status: Success <br> --- --- <br> Version of Item: 3.0.829.0 <br> Size: 20 Mbytes <br><br><br>ATI Display Driver<br><br><br> Final Status: Fail <br> --- --- <br> Version of Item: 8.860.0.0000 <br> Size: 90 Mbytes
    Other detected devices
    Manufacturer ATI Technologies Inc <br> Device ID 0xaa98 <br> Vendor ID 0x1002 <br> Class Code 0x040300 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d
    Error messages
    Driver Install: the installation failed <br> ---

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-03-22T23:31:53+00:00

    Was this answer helpful?

    0 comments