Windows 7 - Blue screen problem - samsung all in one

Anonymous
2013-02-05T09:38:55+00:00

I keep getting a blue screen on my samsung all in one PC. It have been rarely used. After starting up windows i normally get a blud screen, the last time it happened i got he following error report:

BCCode: c2

BCP1: 0000000000000007

BCP2: 000000000000109B

BCP3: 0000000000000000

BCP4: FFFFF8A003509D30

OS version: 6_1_7601

Service pack: 1_0

Product 768_1

Files that help describe the problem:

windows\minidump\020513-26395-01.dmp

Users\adielynch\appdata\local\temp\WER-36644-0.sysdata.xml

Any help would be most appreciated.

thanks

Ad

Original title: Windows 7  - Blue screen problem

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

53 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-03-23T13:31:12+00:00

    i downloaded and ran the firmware...it said that the monitor was up to date. see screenshot in sky drive.

    I also downloaded and installed the AMD Catalyst Display Driver

    for Windows  7 64-bit (http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw\_vista64.aspx

    I got an installation complete message and confirmation as below but when i restarted it did not replace the standard VGA.

    Hardware information<br><br><br> Name AMD Radeon Graphics Processor <br> Manufacturer Advanced Micro Devices, Inc. <br> Device ID 0x6760 <br> Vendor ID 0x1002 <br> Class Code 0x030000 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d <br> Other hardware
    Existing packages<br><br><br> AMD Catalyst Install Manager <br> --- <br> AMD APP SDK Runtime <br> HDMI Audio Driver <br> Microsoft Visual C++ 2010 Redistributable <br> Catalyst Control Center
    Packages for install <br><br>AMD Catalyst Install Manager<br><br><br> Final Status: Success <br> --- --- <br> Version of Item: 8.0.903.0 <br> Size: 20 Mbytes <br><br><br>HDMI Audio Driver<br><br><br> Final Status: Success <br> --- --- <br> Version of Item: 7.12.0.7712 <br> Size: 1 Mbytes
    Other detected devices
    Manufacturer Advanced Micro Devices, Inc. <br> Device ID 0xaa98 <br> Vendor ID 0x1002 <br> Class Code 0x040300 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d
    Error messages

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-03-23T13:16:22+00:00

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-03-23T12:34:43+00:00

    I have checked and the driver that i uninstalled was the AMD Radeon HD 6470M . I have tried to find a download on the AMD website but have had no success. it only seems to give info about the product.

    Is there another way i can get this driver re-installed so i can view the monitor correctly?

    Im pretty confident now that the firmware update was the problem as i have still not had a BSOD since updating. thanks gerry.

    cheers

    Adie

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-03-23T09:01:32+00:00

    I followed the instructions to view ghosted devices and i have taken a screenshot of the device manager after this. it is in the sky drive for reference.

    I dont want to tempt faith but the good news so far is that i have not had a BSOD in the last hour or so since updating the firmware that you suggested. The problem now is getting the graphics driver updated.

    You may remember that i uninstalled the graphics driver that was originally on the computer while troubleshooting the BSOD problem. I do not remember then name of that graphic driver but it had a resolution setting of 1600x1200.

    If i do a complete system restore would that bring back the driver that i uninstalled? if so i could do a complete backup and then do a complete computer restore using the samsung recovery 5 solution (20th July 2012). If the firmware update you recommended was the cure  for the BSOD then i would just need to download that after i do the restore and i would have the original graphic driver back!

    Do you think that would work?

    cheers

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-03-23T08:32:35+00:00

    Type Device Manager in the Search box above the Start button and press ENTER. Are there any yellow question marks in Device Manager? If yes what is the Device Error code. Are there any entries under Portable Device?

    To see Hidden Devices (Non Plug and Play Drivers) you need to select View, Show Hidden Devices. It is necessary to do this every time you open Device Manager if you need to see them.

    A further complication can be Ghosted Devices –installed but not connected!

    http://www.lockergnome.com/windows/2005/04/29/display-hidden-devices-in-device-manager-xp/

    Was this answer helpful?

    0 comments